In this role, you’ll engage with customers who may have reservations about their child support obligations. Strong customer service skills and effective communication with diverse community partners are vital to achieving the program’s goals. You’ll provide information, answer questions, and collaborate with human service agencies, attorneys, court clerks, sheriffs, employers, and other stakeholders.
We’re looking for a highly motivated and organized individual with excellent written and verbal communication skills. To thrive in this position, you must possess the ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support. You must be proficient in Microsoft Office applications. Past administrative legal experience is preferred.
Your responsibilities will involve specialized technical and administrative work, supporting local program objectives to ensure statewide success. Using internet resources, databases, and automated systems, you’ll assist with tasks related to establishment, enforcement, and location activities.
Additional Responsibilities Include, But Are Not Limited To
What we provide:
The State of Iowa offers a great total compensation package including:
For additional information on benefits click here . Our Benefits at a Glance outlines the amazing benefits for this position.
The hours of this position are Monday – Friday, 8:00am – 4:30 pm and occasional travel for work purposes outside of the office may be required. Telework options on a rotating schedule are available after full training period.
Join us in this rewarding opportunity to serve families and contribute to the Child Support Program’s success. Apply now and become an integral part of our dedicated team!
Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
For additional information, please click on this link to view the job description .
Additional Qualification Requirements
This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.
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