State of Maine Hiring for Office Associate II – Complaint Data Entry at Augusta, ME Full Time

• New State of Maine employees begin at $15.85/hr

Position Number: 02031-2278

Partial telework schedule may be available with management / supervisor approval.

This position is full-time Monday – Friday

We are looking for a professional who thrives in a team environment, yet works well independently, to support the Department of Health and Human Service’s mission to promote health and safety for all Maine people.

What can you expect to do as our Complaint Intake team member?

You will be entering information into ALMS, ASPEN, and iQIES databases, information from complaints made to DLC.

These complaints allege problems at any of the thousands of nursing homes, assisted living and residential care facilities, hospices, hospitals, ambulatory surgical centers, home health agencies, behavioral health agencies and other type of providers throughout Maine.

You will have daily contact with clients, customers, providers, and the public to collect information about consumer complaints and incidents reported by facilities.

You will also assist with other administrative duties as requested, including but not limited to mail sorting and distribution, and cash management

Your role is vital to DLC meeting its operating standards for complaint investigations, and it works across multiple units to ensure accurate and timely complaint entry for all types of licensed providers

Minimum Qualifications:
Training, education, or experience in office and administrative support work that demonstrates: 1) competency in applying a solid knowledge of modern office practices to perform complex, varied, office support tasks; and 2) the ability to use independent decision-making regarding the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. No licenses or certifications are required for this position.

Preferred candidates will ALSO have:
Experience with Outlook applications.

Experience with Excel or comparable spreadsheet applications.

Experience with MS Word or comparable word processing applications.

Experience working as a positive, effective member of a team.

About DHHS: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. We provide health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

For questions about this position, please contact Chief Operating Officer Joe Zamboni @ [email protected].

To apply, upload a resume and cover letter with your application.

In your cover letter, you must provide the following information:

1) explain what prior education and/or experience you have had doing the elements under “Job Description,” above; and

2) explain which you have, if any, of the attributes under the “Preferred candidates will ALSO have” section above.

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact [email protected] .

Benefits

No matter where you work across Maine state government, you find employees who embody our state motto—”Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.