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Job Description
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan (Download PDF reader).
Diversity, Equity, and Inclusion at OCS (Download PDF reader)
Child Support Specialist 9-P11
For all cases covered under Title IV-D of the Social Security Act, the Case Management Child Support Specialist opens and initiates cases, investigates to determine the correct legal action necessary to secure child support and continues action through to the entry of a child support order or closure of the IV-D case. This includes interviewing custodial parents receiving public assistance, locating absent parents, establishing paternity and initiating referrals for legal actions to the local Prosecuting Attorney or Friend of the Court Agency. The Child Support Specialist acts as a liaison between the local FIA office, PA, and FOC in matters pertaining to child support.
Position Description (Download PDF reader)
Job Specification
To be considered for this position you must:
apply for this position online via NEOGOV; click on “Apply” in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
attach a cover letter.
if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar’s signature.
attach a response to the following writing exercise:
Work demands are not always realistic. Describe a time when you faced unreasonable work expectations. How did you respond? What was the result?
Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions (Download PDF reader)
Required Education and Experience
Education
Possession of a bachelor’s degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, education of the emotionally disturbed, or education of the gifted.
Experience
Child Support Specialist 9
No specific type or amount is required
Child Support Specialist 10
One year of professional experience involving child support collection actions equivalent to a Child Support Specialist 9.
Child Support Specialist P11
Two years of professional experience involving child support collection actions equivalent to a Child Support Specialist, including one year equivalent to a Child Support Specialist 10.
Alternate Education and Experience
Alternate Education and Experience
Child Support Specialist 9
Education level typically acquired through completion of high school and two years of experience equivalent to a Departmental Technician E9 in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney’s Office, and the State Disbursement Unit) may be substituted for the education requirement.
OR
Possession of a Bachelor’s degree in any major and at least one year of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney’s Office, and the State Disbursement Unit) may be substituted for the education requirement.
Child Support Specialist 10
Possession of a Bachelor’s degree in any major and at least two years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney’s Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.
Child Support Specialist P11
Possession of a Bachelor’s degree in any major and at least three years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney’s Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.
Additional Requirements and Information
This position will work remotely. Occasional travel to the office located at South Grand Building 3038 W.GRAND BLVD, SUITE 6-650, DETROIT, MI 48202 may be required. Candidates should confirm work location and schedule at the time of interview.
Selected candidates who have been approved to work remotely or work hybrid must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Departments reserve the right to close postings prior to the closing date based on the volume of applications received.
For information about this specific position, please email Lori Lindsey at [email protected].
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MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
State employment benefits include everything from health insurance to retirement income and can be worth 25% to 50% of salary depending on wages and benefits.This page briefly explains some benefits provided under Civil Service rules or union contracts.Leave TimeFull-time employees receive between 15 and 35 vacation days per year. Employees also receive 13 sick days per year and 8 hours of leave to participate in certain school functions or community activities. Employees may also qualify for up to 12 weeks of paid or unpaid leave for certain family or medical situations.HolidaysState employees receive 12 or 13 scheduled paid holidays each year, including New Year’s Eve, New Year’s Day, Thanksgiving, Christmas Eve, Christmas Day, Memorial Day, and Veterans Day.Alternative Work SchedulesFlexible work schedules and telecommuting options are available in many jobs.Insurance and Other BenefitsEligible employees can choose from a variety of health insurance plans, including a PPO, HMOs, and a High Deductible Health Plan with HSA (effective January 1, 2021). Other coverage includes vision, dental, life, and long-term disability insurance, as well as tax-deferred Flexible Spending Accounts (FSAs) for health, prescription, dental and vision eligible expenses, dependent care expenses, and Qualified Transportation Fringe Benefits (QTFB). Employees also have the option to purchase additional life, accidental death, and long-term care insurance, auto/home insurance, identify theft protection, and legal services.Paid Parental LeaveProvides eligible individuals up to 12 weeks of paid leave immediately following birth or adoption of a child.Deferred CompensationEmployees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from their paychecks.RetirementEmployees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match up to 3%. The Office of Retirement Services administers two different retirement plans for State of Michigan employees: Defined Benefit (DB) and Defined Contribution (DC). New hires can also receive up to a 2% employer match into a Personal Healthcare Fund and a lump-sum credit to a tax-deferred account if eligible. More information is available at the Office of Retirement Services.
