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Full Job Description
Description
DSHS ESA Public Benefits Specialist 4
The Economic Services Administration (ESA), Community Services Division is looking for a Public Benefits Specialist 4 to work at the Belltown Community Service Office located in Seattle, WA. This is a great opportunity for career advancement and to join an inclusive workplace where diversity and individual differences are valued and leveraged to achieve our mission of Transforming Lives.
In this role you’ll serve as a temporary lead worker, assisting the supervisor in the management of the Public Benefits Specialist staff by coaching, providing timely onsite assistance on issues related to financial eligibility, and providing focused training. Additionally, you will assist in managing a team to help meet workload and quality performance measures.
King County employees receive five percent premium pay in addition to the advertised salary and a free Orca card for transportation use.
Some of what you’ll do:
Conduct training and act as a job coach for new and seasoned staff
Assess and review the work of Public Benefits Specialist staff, including analyzing case actions for accuracy, and determining any unit or office trends
Maintain and review procedures for efficient workflow
Establish reports and recommendations to the supervisor on staff progress and any additional staff training needed
Perform complex duties in relation to financial eligibility and rule interpretation
Be a liaison between staff, supervisors, and management and communicate any concerns with management
Support a culture of respect at all times while on the floor or communicating with staff from across the state
What we’re looking for:
Subject matter expert in determining eligibility for state programs
Ability to assist others in the interpretation and analysis of data, make independent decisions, and assist in the supervision and training of staff
Ability to have effective feedback sessions with Supervisor and with staff
Proficiency in computer programs in use by the Community Service Division
Experience interviewing individuals regarding sensitive personal and financial matters
Ability to communicate effectively in person and in writing with management, peers, direct staff, clients, and the public
Willingness to actively participate in career development for all staff
Outstanding organizational, leadership, and interpersonal skills
Ability to inspire, support, motivate and lead others to achieve successful results
Who should apply:
A Bachelor’s degree or Master’s degree
AND
Twelve months of experience as a Public Benefits Specialist 3.
OR
A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determine eligibility for long-term care services.
Equivalent education/experience: Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education and experience;
AND
Satisfactory completion of the agency’s Public Benefits Specialist Training Program.
Out-of-state experience conducting financial eligibility determination for public assistance including financial, medical, and food benefit programs will be considered experience.
How do I apply?
Complete your applicant profile and attach the following required documents:
Resume
Cover Letter
Three current professional references
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
NOTE:
Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.
Questions? Please contact DSHS Recruiter by email and reference #16937.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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