Exempt

Full Time

Role and Responsibilities

Forecasting/identifying staffing needs, providing direction to resourcing strategy for Professional Service organization

Provide operational management and support to the Operations, Sales/Marketing, and Customer Success teams

Coordinate internal and external resources management and execution of project

Ensure that all projects are delivered on-time and within scope

Assist in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical and operational feasibility

Develop detailed project plans to monitor and track progress

Measure project performance using appropriate tools and techniques. Drive alignment on course corrections when needed, and communicate progress to stakeholders; immediately escalate unknown blockers/risks to leadership

Other duties as assigned

Qualifications and Education Requirements

Bachelor’s Degree in Business required, Masters in Business a plus

3+ years of project management, operations manager, and/or resource management within a SaaS organization.

3+ years of experience with a strong understanding and direct outputs/initiatives of SaaS and Professional Services business models and KPIs

Self-motivated, organized, and high attention to detail while managing multiple priorities with defined timelines.

A strong sense of urgency in driving tasks and internal projects to completion

Ability to accomplish tasks independently and with minimal supervision

Ability to perform several tasks concurrently with ease and professionalism

Exceptional organizational, interpersonal, written and communication skills

Excellent analytical abilities; able to dig into complex processes and data to help inform decisions

Ability to shift easily and be open to changes/ideas

Proven ability to manage and guide initiatives and lead to great process efficiency in a fast paced and sometimes changing environment

Highly communicative and collaborative

• Compensation commensurate upon experience