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Job Discription
Position Purpose:
Manages delivery of Preferred Level on-site services (mock OSHA inspections and BBP training) to doctors, dentists, and other small quantity generators through a team of field Specialists who are independent contractors.
Key Job Activities:
1) Oversees the day-to-day operations and activities of a team of Specialists (up to 25) within assigned regions. Oversees Performance management for the team including, achievement of target metrics related to on-time scheduling; cancellation rates; customer survey scores; and cost/per visit. Requires Regional Manager to travel with Specialists to observe capabilities and mentor.
2) Monitors territory coverage, evaluates individual performance metrics, training and development, and ensuring continual education proficiency and expertise in healthcare related compliance/occupational safety issues.
3) Analyzes contract, terms and payment practices; establishing policies relating to performance and expense reimbursement; and makes adjustments to these policies and practices as required by changing market factors and business needs. Provide recommendations for technology enhancements to support the field appointments.
4) Work with Sales Account Executives to provide reports on training completion rates for National or multi-accounts or coordinate Specialist support for on-site sales presentations of the Preferred Program. Work directly with customers when handling escalations or special situations.
5) Participate in content review and development of educational materials to be given by Specialists to customers. Help to identify value-added enhancements to attract and retain customers.
Education:
Required Education: in Bachelors or Equivalent
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
It is the policy of Stericycle, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
