Stratton Amenities Hiring for Regional Operations Manager Job at Atlanta, GA Full Time

Concierge Operations Manager

We are seeking an experienced and dynamic operations manager to create long-term, trusting relationships with our clients and lead our current hospitality teams in the Atlanta, GA area. The Operations Manager role is to oversee a portfolio of assigned clients and accounts; hire, train and develop current and new associates.

The right candidate for this role is passionate about delivering the highest level of hospitality and achieving client satisfaction through relationship building, flawless communication and execution, and excellent problem solving.

Essential Duties and Primary Responsibilities:

• Promote a positive work culture within our teams
• Foster longterm relationships with clients through face-to-face meetings
• Ensure client satisfaction
  
• Conduct weekly meetings
• Liaise between clients and internal teams to ensure successful service execution
• Effectively lead and motivate associates to achieve optimal service goals
• Accountable to the overall management and performance of the assigned region
• Responsible for recruiting, hiring, and onboarding new associates and properties
• Respond to emergency calls in a prompt and efficient manner
• Manage scheduling

Operations Manager Top Skills & Proficiency:

• High EQ
• Great Listener & Leader
  
• Fast Learner
• Confident
• Creative
• Efficient
• Hard working & Goal Driven
• Relentless & Determined
  
• Extremely Disciplined & Organized

Requirements:

• Proven work experience as an Operations Manager
• Experience delivering clientfocused solutions
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Excellent listening
• Strong verbal and written communication skills
• Experience in the hospitality is a plus