Subaru World of Hackettstown Hiring for Automotive Service Advisor Job at Hackettstown, NJ Full Time

Subaru World of Hackettstown is currently looking for an Automotive Service Advisor with a track record of great performance. We offer excellent compensation as well as monthly bonus opportunities based on performance.

You will be responsible for service, sales, gross profit, and for proper handling of our service customers. Your customer service expertise and selling skills will influence the volume of service business and play a key role in insuring customer satisfaction.

RESPONSIBILITIES:

-Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

-Greet customer in a timely, friendly manner and let customers who are waiting in line know that they will be helped soon.

-Schedule appointments

-Communicate with service customers to determine the nature of the mechanical problem.

-Obtain customer and vehicle data.

-If additional work is needed, explain the details to the customer, including the additional cost and time consideration.

-Handle telephone inquiries regarding work in process, appointments, and return phone messages promptly.

-Follow-up progress of each repair order during the day.

-Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.

-Interpret warranty information and policies to customers.

-Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.

-Be up-to-date on technical and performance information.

-Keep Service & Parts Director informed of all problems and potential problems involving repairs, customers, & equipment.

-Refer leads and prospects for vehicle sales to the Sales Department.

-Attend additional service training products.

-If you find yourself looking for a great opportunity as a Service Advisor in a fantastic organization with a great schedule and phenomenal pay and benefits, submit your resume immediately for consideration.

We offer continuous training on an ongoing basis to increase your potential and you must be menu selling friendly!

REQUIREMENTS:

-Service Advisor/Writer experience is required.

-Able to drive manual transmission

-High School Diploma or higher, Automotive training a plus

-Stable career with previous employers

-Knowledge of CDK/ADP a plus

-Must be able to pass pre-employment testing to include background checks

We Offer:

-Excellent Compensation Package

-Aggressive Monthly Bonuses

-New State of the Art Facility

-Heavy Advertising Budget

-Excellent Career Opportunity

-Health Benefit Package

-401k

-Paid Vacations

**And More

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location