Sunpro Solar Hiring For Customer Experience Account Manager at Maumelle, AR, United States Full Time

Job Description

Sunpro Solaran ADT Company is looking for a Customer Experience Account Manager. As the Account Manager, you will champion opportunities to consistently improve the Sunpro Solar experience for our customers.

Responsibilities:

• Perform all ‘Welcome Calls’ to new Sunpro customers.
• Day after, install completion, follow up calls.
• Always provide consistent, honest updates to your customers.
• Drive customer retention, reduce churn, and increase customer satisfaction.
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf.
• Guide team members in effective client issue resolution and handle any escalations.
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
• Test new strategies for driving customer value.

Qualifications:

• Excellent customer service skills
• Passion for customer satisfaction
• Excellent problem-solving skills
• Detail oriented and highly organized
• Technologically proficient
• Salesforce experience a plus
• Excellent verbal and written communication skills
• Team player