SunSource Hiring For Technical Account Manager at East Hartford, CT, United States Full Time

Job Description

Industrial equipment repair and service industry serving automotive, steel, aircraft, tire & rubber, pulp & paper and food & beverage companies is seeking an individual to fill the position of a Technical Account Manager for K+S Services at Pratt & Whitney . The Technical Account Manager position will have hands on responsibility to act as the on-site primary liaison between company and the customer on all day to day operations.
Essential Functions and Job Requirements:

• Building relationships with customers to provide quality customer service.
• Review and identify potential sales and service opportunities.
• Ship, receive and expedite all orders as needed.
• Manage internal database, ensuring data input accuracy and integrity.
• Process repair order approvals daily.
• Actively participate in plant sponsored initiatives, meetings, and activities.
• Work with customer to improve their reliability, machine uptime, and Introduce cost savings initiatives.
• Create process improvements based on data and logic.
• Proficient in all Microsoft Office programs and the skills to grasp customer software quickly.
• Quality training is a plus.
• Manufacturing experience is preferred
• U.S Citizen
• Must have proven track record with building relationships with Customers
• Secondary technical or mechanical level training in manufacturing related fields preferred
• Motivated by reliability, predictive maintenance and problem solving

Additional

• Maintain STAMP database
• Oversee and inventory customer’s repairable assets
• Maintain working relationships with customers purchasing, maintenance and engineering departments
• Set up spare parts strategies with customer to promote K+S repair vs new
• Report out on KPI’s, including customer cost savings

We are an equal opportunity employer M/F/V/D. All qualified applicants will be receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
An offer of employment is contingent upon satisfactory completion of a pre-employment background check and pre-employment drug test, as allowed by law.