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- Position Information
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There is one vacancy with the Department of Community Services, Community Assistance Division, Rental Assistance Branch located in Downtown Honolulu. Under the general supervision of the Housing & Community Development Specialist VI (Operations Supervisor), the primary responsibilities are to provide administrative support to all sections through oversight of clerical, communications, financial information, reporting and logistical support functions. This is a supervisory position that requires assigning work, monitoring performance and providing guidance to subordinates. This position must solve problems and determine the most appropriate methods for supporting the programmatic functions of the branch.
If you qualify for the position, your name will be placed on an eligible list. This list may be used to fill current and/or future vacancies in this and/or other City departments. - Additional Job Information
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Applications must be submitted online by April 15, 2023, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:– are subscribed to email notices;– use a valid email account;
– verify your email address is entered correctly on your GovernmentJobs account;
– check your spam folders; and
– add [email protected] and [email protected] to your contact list. - Minimum Qualification Requirements
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At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience that demonstrated the ability to perform the essential functions of the job may be substituted for education.EXPERIENCE REQUIREMENT:
Six years of clerical experience, one of which shall have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone. Such experience must also include, or be supplemented by, work experience demonstrating aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involves some supervisory responsibilities or aspects.Substitution: Business school or college will substitute for experience on a month-for-month basis for up to two years of the required six years of clerical experience. There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.
Verification Requirement: You must submit evidence of your education to be given credit. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal to your application. Or mail a photocopy of your diploma and/or official transcript by the closing date of this recruitment to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your submitted diploma and/or official transcript must be legible to be given credit.
LICENSE & CERTIFICATION REQUIREMENTS:
Possession of an appropriate valid driver’s license, as required.The current vacancy at the Department of Community Services requires:
1. Notary Public Certification, prior to completion of probation. - Examination Process
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EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality, quantity, and/or recency of your education and experience. Failure to provide sufficient information may result in your application being rejected or receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation…………………100%
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What are the benefits of being a City Employee?
— Vacation: Employees may earn up to 21 days per year.
— Sick Leave: Employees may earn up to 21 days per year.
— Holidays: 13 days a year; 14 days during election years.
— Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
— Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
— Group Life Insurance: No cost for eligible employees.
— Deferred Compensation Plan: Invest in your future…choose to defer part of your pre-tax income for retirement.
— Retirement Plan: The Employees’ Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
— Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
— Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
— Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
— Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
— Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
To view additional information, please visit our Benefits of City Employment page.
* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
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1) When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information may result in your application being rejected or you receiving a lower score. If you have no experience in a particular area, indicate “none.” Please do not submit resumes in place of completing any of these sections.- I certify that I have read and understand the above statements.
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EDUCATION REQUIREMENT: The Supervising Clerk II position requires that applicants have an equivalent to graduation from high school.Select the ONE statement that describes your high school education:
- I graduated from high school.
- I received a high school equivalent diploma.
- I have not graduated from high school and do not have a high school equivalent diploma; however, I have work experience that I feel demonstrates my ability to perform the essential functions of the job.
- I have not graduated from high school, have not received a high school equivalent diploma, and do not have work experience that demonstrates my ability to perform the essential functions of the job.
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EXPERIENCE REQUIREMENT: The Supervising Clerk II position requires six years of clerical experience, one of which shall have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone. Such experience must also include, or be supplemented by, work experience demonstrating aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.Substitution: Business school or college will substitute for experience on a month-for-month basis for up to two years of the required six years of general clerical experience. NOTE: There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.
Verification Requirement: You must provide a copy of your college diploma and/or official transcript to receive credit for the substitution. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal to your application. Or mail a photocopy of your diploma and/or official transcript by the closing date of this recruitment to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813.
- I have the required experience for the Supervising Clerk II level.
- I have a combination of business school/college and the required clerical work experience to meet the minimum experience requirements.
- I do not have the required experience for the Supervising Clerk II level.
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For each position you listed in the Work Experience section of your application that qualifies you for this position, describe in detail your experience with public contact work.Include in your explanation examples of your experience with:
1) where you had such experience,
2) the specific type(s) of customer service work you provided,
3) the type of information you provided,
4) the types of policies, rules and regulations you explained, and
5) whether your public contact was in person, by telephone, or both.05
For each position you listed in the Work Experience section of your application that qualifies you for this position, describe in detail your specific bookkeeping experience.Include in your explanation examples of your experience with:
1) maintaining general ledgers, subsidiary ledgers, and accounting records;
2) reviewing accounts receivable records and collecting on overdue accounts;
3) bank reconciliations and other account reconciliation activities; and
4) any other bookkeeping activities you worked on.06
For each position you listed in the Work Experience section of your application that qualifies you for this position, describe in detail your specific duties and responsibilities involved with general clerical duties.Include in your explanation examples of your experience with:
1) establishing and maintaining files of reports, letters, memoranda, personnel and financial records,
2) preparing, reviewing and finalizing correspondence,
3) processing payments and forms,
4) developing guidelines and procedures, and
5) monitoring and determining the adequacy of office supplies.07
SUPERVISORY APTITUDE: The position of Supervisory Clerk I requires applicants to have work experience demonstrating aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects. In which of the following ways has your work experience demonstrated supervisory aptitude or potential for becoming a supervisor? (Check off all that apply.)- I am a supervisor in my current position.
- I have been a supervisor in a prior position.
- I have been a team or group leader on regular or special work assignments.
- I have taken training courses in supervision.
- I have taken training courses in supervision and have applied the supervisory skills I learned in my work assignments.
- I have received favorable appraisals from a supervisor indicating the possession of supervisory potential.
- I do not have any of the above, but I am willing to learn.
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For the responses you checked off regarding your supervisory aptitude, please elaborate.If you have supervisory or team leader experience, please indicate which position(s) from the Work Experience section where you supervised others, the number and job titles of the staff you led, and provide examples of your supervisory/team leader duties and responsibilities (e.g., did you assign work to others, did you review or evaluate others’ work, etc.).
If you have taken training courses in supervision, please briefly explain what specific type of training you received, and how you may have applied such training in your work.
* Required Question
