SureCam Hiring For Sales & Client Success Systems Operations Manager at St. Louis, MO, United States Full Time

Job Description

Who We Are! Are you ready to join a dynamic, innovative company? SureCam provides commercial vehicle fleets with real-time visibility into harsh driving events and accidents. We help fleets run safer, and more profitably. Our solution, a network-connected dash cam and software platform, provides access to footage in real time and gives fleet operators the information they need to minimize claims/insurance costs and increase safe driving. Are you ready to make an impact? We are a team united by a vision to protect the lives and livelihoods of fleet drivers, owners, and the communities they serve. Wexe2x80x99re here to help safety managers and fleet owners find the technology they need to get the job done. We believe every fleet, from 5 vehicles to 5,000, should have access to the same best-in-class technology that provides real-time visibility into whatxe2x80x99s happening on the road. Are you ready to grow? SureCam serves thousands of fleets around the globe including Reading UK, St. Louis, Missouri, and an international network of resellers across four continents. Day In the Life as Sales & CS System Administrator We are growing our client base and are rapidly expanding! In a typical day, you will work with Sales, Client Success, and Marketing leaders to assess and prioritize system change requests. You will manage and maintain the companyxe2x80x99s technology systems, document workflows and business processes between multiple systems:

• Salesforce
• SalesLoft
• Gong
• HubSpot
• Zendesk
• ZoHo
• DocuSign
• QuickBooks

You will be responsible for driving effectiveness and efficiencies through system automations that minimize the number of manual entries and streamline processes that will help generate more revenue and greater client retention. All The Responsibilities We Will Trust You With (aka Responsibilities)

• Work directly with our leadership team (across sales, marketing, and client success) to define, optimize, document, and maintain the right processes to scale effectively and reduce inefficiencies and downtime
• Maintain and optimize system architecture, workflows, and processes within SureCamxe2x80x99s systems and tools
• Manage our system project setups, rollouts, and integrations with other platforms
• Support team trainings and keep teams informed of updates and improvements
• Serve as subject matter expert for SureCamxe2x80x99s systems operations policies and best practices
• Support data accuracy & hygiene across the SureCam systems operation tech stack including, but not limited to, Salesforce, SalesLoft, HubSpot, Zendesk, ZoHo and Gong
• Optimize marketing workflows & processes in support of Sales & CS productivity
• Manage all technology selection initiatives and develop a process for defining, selecting, and implementing new systems including vendor evaluation and operations requirements
• Build and manage relationships with I/T vendors
• Utilize data analysis to identify trends, insights, and opportunities to drive efficiency and performance
• Ensure ed issues are resolved in a timely manner

What Youxe2x80x99ll Bring to The Table (aka Required Qualifications)

• Minimum of 5+ years of systems, operations, project management or similar experience
• Bachelorxe2x80x99s degree in any related field
• Advanced experience in working with Salesforce, Zapier, and Email Marketing Tools
• Preferred location of Central Time Zone or St. Louis-based

Successful Candidates Demonstrate (aka other desired/successful traits)

• Strong technical working knowledge Zapier and/or other system integration tools
• Excellent communications, interpersonal, and leadership skills
• Proven track record of success in developing and executing technology system strategies
• Ability to manage and prioritize multiple projects and tasks in a fast-paced environment
• Self-starter with a strong work ethic and a demonstrated ability to work independently and as part of a team

What’s in it for you?

• Startup vibe without the startup worries – we acquired this UK business 5+ years ago and are blowing up the US market
• Newly created, autonomous role with a ton of impact
• Passionate + competitive + fun people = Winning culture
• Access to executives, access to strategy, access to technology
• Competitive salary and benefits