SWI Hiring for HR Help Desk/ HR Support Person at Remote Full Time

Job Description:

• To provide basic functional support for HR Systems for employees, managers, and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience.
• Answer and resolve a high volume of HR-related inquiries (e.g., Payroll, Systems, HR policies, etc.) via emails and phones to ensure first-call resolution.
• Troubleshoot and provide functional support to maintain service levels while referring employees to appropriate departments as needed.
• Resolve issues that might prevent timely processing or result in data integrity issues.
• Communicate the status of escalated issues to the supervisor/management on a timely basis.

Work Experience:

• Candidate should have call /contact center experience and COVID experience/contact tracing.

Required:

• Candidate should be a US citizen.

Job Types: Full-time, Contract

Schedule:

Work Location: Remote