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About the role
What we offer you
In a complex industry, we strive for clarity.
Work Authorization
Symetra is seeking a Unit Manager to join our Quality Assurance – Operations Team!
About the role
As a Unit Manager within our Quality Assurance Operations Team, you will lead, supervise, and develop employees to meet individual team performance objectives.
What you will do
- Provide employees with coaching, feedback and developmental opportunities and help build an effective team
- Set clear expectations and build accountability with employees
- Supervise the training and development of employees and make effective staffing decisions
- Ensure employees enforce legal and operational compliance requirements
- Engage in ongoing performance conversations with employees
- Mentor, direct, and lead team members to achieve employee, business, and customer results
- Challenge and encourage employees to achieve business results through motivation and celebrating their successes
- Accountable for daily workflow to meet Service Level Agreements. Make recommendations for maintaining appropriate staffing levels as needed
- Responsible for record keeping, required reports, and ensuring related administrative functions are accurate and maintained according to company policies
- Accountable for resolution of customer questions and complaints
- Define short-term goals and objectives for assigned work group
- Communicate unit/department/company goals to achieve understanding and acceptance
- Continuously build subject matter expertise by being a student of the business
- Demonstrate technical knowledge of policies and procedures
- Handle crucial support functions and special projects as needed
- Assist in the development of processes and procedural changes to improve unit/department performance
- Other duties as assigned
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “Megan H. – Deputy Chief Compliance Officer
“Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. – Financial Reporting Lead Senior Analyst
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $53,900 – $89,900 plus eligibility for company annual bonus program
Your experience and skills
- Bachelor’s degree or equivalent combination of education and work experience preferred
- 1-3 years of work-related experience required
- Previous supervisory experience preferred
- Prior customer service and industry related experience preferred
- Experience working in an operations environment preferred
- Solid understanding of common software applications, business platforms preferred
- Excellent interpersonal and communication skills
- Strong leadership skills, including the ability to train, mentor and coach individuals and/or groups
- Proven ability to handle multiple priorities in a fast paced and changing environment
- Proven ability to identify and analyze issues trends that impact customer satisfaction
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit www.symetra.com/careers.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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