Sysco Hiring for Senior Director HR Operations-Corporate- US Job at Houston, TX Full Time

Company:

US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Zip Code:
77077

Minimum Level of Education:
Bachelor’s Degree

Minimum Years of Experience:
7 Years

Employment Type:
Full Time

Travel Percentage:

0

Pay:
$130,800.00 – $217,900.00

You may be eligible to participate in the Company’s Incentive Plan.

BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY

This role will lead a multi-tiered approach for delivering HR Shared Services consistently across Sysco. This function is integral to our ability to deliver efficient services for our associates while ensuring high quality and user satisfaction. Shared Services HR Operations includes AskHR, HR Data Administration and Analytics, Time & Attendance, HRIS and Onboarding Support Services. An ideal candidate will demonstrate a strong focus on continuous improvement with an associate experience and culture-building mindset.

This leadership role will oversee a team of Managers, Leads, and individuals working remotely, reporting to the Vice President, HR Service Delivery.

The successful candidate will provide leadership, supervision, and guidance to all shared services operations team members, serving as a problem solver, mediator and coach. Interviews, hires and trains associates; plans, assigns and directs work; assesses performance and takes the vital action to achieve peak performance. Coaches associates relative to career and team development. This key role will oversee a team of leaders and individual contributors.

RESPONSIBILITIES

• Lead the HR Shared Service operations delivery and manage service center resources for AskHR, HR Data Administration and Analytics, Time & Attendance, and HRIS, and Onboarding support services
• Build a high-performing team with a focus on customer service, effectiveness, efficiency and strong analytics capability
• Own and lead execution of Sysco’s HR Transformation roadmap across HCM, Process and Tools; Support HR Transformation change management and lead implementation of technology, process and tools in partnership with HR functional leaders, and BT.
• Bring expertise on Shared Service best-practices (including structure, tools, measurement, compliance and management) while driving continuous improvement for a scalable and sustainable delivery model.
• Lead the strategy, design, implementation, and administration of HR systems (Workday, SuccessFactors & eTime), and provide support to ancillary systems like Salesforce and Alteryx as needed.
• Ensure proper HRIS support of technology projects, implementations, integrations, system upgrades and improvements, in close partnership with Sysco’s HR Business Technology team.
• Support the creation and distribution of custom Workday reports.
• Sure all SLAs within the shared services operation are consistently met / reviewed / revised as appropriate
• Monitor, analyze, and report on key data through the development of appropriate metrics which measure the performance of the service teams.
• Partner as a trusted advisor to key stakeholders such as Total Rewards, Talent Management, Labor Relations, Payroll, Legal, Supply Chain, Finance, etc. to assess business requirements, optimize the use of tools, drive HR process standardization while balancing the business need for flexibility.
• Partner with functional HR leaders to understand business challenges and predict business needs and develop workforce insights, providing a one stop shop for HR reporting and analytics. Independently gathers information and analyzes, interprets, and summarizes data to deliver business insights
• Create and sustain an effective and high-performing organization, including responsibility for training, coaching, effective recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision for shared services operations organization. Ensures services are well-documented with robust operating procedures.
• Work in partnership with the technology teams to ensure associate and manager self-service systems effectively interface with other key business systems and internal shared services processes.
• Develop short term mitigation plans when needed to scale shared service operations in the absence of scalable systems and tools.
• Be detailed and technically savvy and able to implement and adjust data, processes and workflow as a Process SME globally.
• Lead process improvement initiatives including mapping current state processes and re-engineering for ideal future state delivery. Focus on continuous improvement for adding new services or improving existing ones.
• Handle particularly difficult/complex issues and ensures the full resolution of problems.

Requirements:

• Bachelor’s Degree in a related field
• 7+ years of progressive HR Operations experience with at least 5 years in a Shared Services context.
• Minimum 3 years leading a cross-functional teams
• Minimum 3 years experience in Workday HCM with additional experience in ADP, Oracle HCM and other HCM preferred)
• Strong Operational Management skills including a proven ability to manage teams, clients, stakeholders and workflow.
• Solid understanding of call center and shared services technology, procedures and best practices.
• Demonstrated ability to develop strong relationships with others.
• Demonstrated experience with process management.
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and communications.
• Excellent interpersonal communication skills.
• Ability to make sound decisions in accordance with corporate policies.
• Solid understanding of federal and state regulations as they pertain to HR.
• Professional Human Resources (PHR) certification preferred.

Required Experience, Skills and Capabilities:

• Experience managing an HR call center, including knowledge of call center and case management tools
• Experience building and managing scorecards to manage the effectiveness and efficiency of the HR Operations Team
• Experience successfully transitioning work from HR to centralized shared services teams
• Demonstrated relationship building skills with HR partners to improve delivery and address issues.
• Detailed focus on data and process to ensure data integrity. Ability to understand technical data flows across multiple systems.
• Lean/Process focus to simplify work is required to allow for additional scope growth in the function.
• Ability to lead through others and develop strong leaders

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

• Personal protective equipment and masks provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.