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Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Functional Analyst Role is responsible for running the project learning portfolio(s) across a domain including intake management, capacity & demand planning, portfolio prioritization based on established guidelines and portfolio health status reporting. Establish and maintain effective relationships with all business sponsors/owners and key project collaborators, IT partners and domain managers. Leads collaborative and consultative feedback regarding project scope and impacts with IT Partners, domain Management, domain Directors and occasionally domain VPs. Provides guidance and feedback in supporting on measuring the defining return on investment and value for delivery including aligned business benefits. Establish, supervise and publish portfolio success metrics and KPIs to drive efficiencies and throughput of successful delivery process. Establish and facilitate capacity and demand planning processes for all teams across domain and enables tradeoff decisions based on capacity constraints for portfolio prioritization.
Our People Management team is focused to provide robust people experience by evolving technologies and processes to enable comprehensive productive work eco system. We create , maintain key capabilities for workforce within the company. The function includes operation and maintenance of key products within domain like – HCM, Learning and Development, Timekeeping & Scheduling, Payroll, Employee Experiences, etc. The People Management team comprised of full time individual contributors, managed services, external vendors and external partners.
Job Responsibilities:
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Leads project impact assessments, ROMs, LOEs, timelines, capacity analysis and other intake and portfolio documentation.
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Clearly document detailed requirements of the scope with success criteria, and functionality key performance indicators.
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Perform tier 2 support for learning eco system across enterprise supporting all collaborators.
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Build processes and tool solutions to operationalize intake processes by maintaining a strong and customer focused relationship with the Business Solutions directors, senior managers and technical supply teams.
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Facilitates portfolio prioritization for the domain in accordance with established enterprise and IT guidelines and in alignment with technical delivery priorities.
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Develops, builds and support prioritization and decision-making frameworks for leadership delivery trade off decisions based on portfolio priorities and teams’ capacity constraints.
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Portfolio Risk Management: Drive and implement risk mitigation recommendations for intake assessments; assesses risk and critical issues to launch; raises requests based on issues that negatively impact resources, budget, or ability for customer to deliver on time.
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Handles interdependencies between projects with a broad understanding of the portfolio and recommends mitigation or contingency plans where needed and supports teams to implement mitigations.
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Portfolio Analysis and Reporting: Conducts Post-Launch analysis to baseline assessments and develop recommendations for continuous improvement to process and tools for increased efficiency.
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Establish guidelines, define and build reporting, provide standard and ad hoc portfolio status reporting for collaborators, partners, and executive leadership.
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Portfolio Governance Management: Develop corporate governance by establishing process, continuous improvement and documentation on behalf of the domain leadership, driving domain governance around prioritization and domain management.
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Serves as the custodian of enterprise standards and ensures domain processes align appropriately.
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Builds and drives adoption of additional Domain Standards and frameworks as needed.
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Mentors analysts in new skills, domain area knowledge, SDLC, intake processes, demand and capacity planning processes and portfolio management processes, facilitation and effective customer interaction.
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Researches, conceptualizes, develops and promotes adherence to improved team and cross functional processes, standards, tools and methods, to reduce project cost and risk, increase quality and value, and wisely handle scarce resources.
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Creates new training and knowledge transfer materials.
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Continuously updates knowledge of business issues and process/system risks in assigned domain, and perform effective knowledge transfer to all collaborators.
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Anticipates and champions needed communication to team, customers and partners, and user community.
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Demonstrates active listening skills. Raises issues timely, objectively and with sensitivity to team dynamics.
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Demonstrates concise verbal and written communication that is targeted and appropriate to the needs of the audience.
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Develops relationships and influences across with business partners up to Senior Manager level to gain avenues for solution research, resulting in improved solution.
Education:
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Bachelor’s Degree Computer Science or a related field. In lieu of degree, equivalent experience may be considered.
Work Experience:
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4-7 years Related work experience. (Required)
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Experience with Portfolio Management. (Required)
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Experience operating in an Agile / Scrum environments. (Required)
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Experience refining user stories and planning sprints. (Required)
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Experience with DevOps methodologies. (Required)
Knowledge, Skills and Abilities:
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Analytics (Required)
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Communication (Required)
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Problem Solving (Required)
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Agile Methodologies (Required)
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Portfolio Management (Required)
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DevOps (Required)
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Learning Business Acumen (Preferred)
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xAPI, LXP/LEP, SCORM, VCMS technologies (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes, may require up to 10% travel based on business needs.
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ***************@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
