Taimen Transport, LLC Hiring for International Logistics Account Specialist Job at Chattanooga, TN Full Time

The International Logistics Account Specialist will be responsible for developing an individual book of business through new customer acquisition and customer revenue growth. This will be achieved by assisting with existing international business via import/export via Ocean, Air, Cross Border, Warehousing and Ports.

About Us

Taimen Transport, LLC, is a rapidly growing 3PL seeking energetic, goal-oriented driven candidates who are motivated to build something special with us. Taimen’s teams are powered by industry-leading cloud technologies and are committed to finding innovative, meaningful, and practical ways to make both our customers and our employees lives easier through the latest technology and advances in the logistics field. Our customers are shipping companies, trucking carriers across the US, and logistics capacity providers around the globe who will rely on your service and the Taimen family to provide solutions to their transportation challenges. Energy, honesty, optimism, and grit will be integral aspects of long-term success as we look to build future leaders in the company and across the communities we call home.

At Taimen, we take tremendous pride in our employees and strive daily to be an employee-centric organization with excellent opportunities for personal growth. We believe in working hard, striving to be the best daily, and celebrating our successes together while recognizing that the strength of our business lies in us being better together. We work equally hard to be a place you enjoy coming to work daily and a culture where you feel supported and are treated fairly.

We look forward to the possibility of speaking with you about how you might embark on this journey of growth with us!

Job Duties

To be successful in this role, you will need to be able to:

• Quote, book, track shipments within the existing customer base with the potential of becoming a POD leader
• Possess an understanding of and serve as a company liaison on customs procedures needed from/to ship points around the world
• Serve as site expert for international business related to Ocean, Air, Cross Border, Warehousing, and Ports
• Further develop plans on existing business and establish growth initiatives for existing partnerships
• Utilize various imaginative means of handling business matters and logistics prospects already shipping with Taimen today
• Work with and grow current brokerage partners to ensure quality standards are in place for added coverage and service commitments
• Establish a brokerage partner scorecard quarterly which directly impacts carrier growth/reduction weekly/monthly
• Receive feedback from various clients and ensure fulfillment of needs in a timely fashion
• Inspect client complaints and assertions, demands and requests and satisfactorily resolve them
• Join monthly calls with existing customers and provide feedback on shipments handled and offer continuing improvements
• Deliver best in class customer experience/service to include but not limited to issues that might come up after hours
• Provide any necessary reporting that may be asked of you from existing customers and internal management
• Promote and educate others on Taimen’s core values
• Follow company policies, standards and procedures at all times
• Perform other related duties as assigned

Ideal Candidates

The ideal candidate who will be invited to join Taimen will be highly self-motivated, professional, experienced, reliable, ambitious, and capable of managing their workload and prioritizing tasks in a fast-paced sales environment. This position is an ideal fit for an individual who possesses the following attributes:

• High school diploma or equivalent required.
• Experience in a transportation industry role, such as an Account Manager, Dispatcher, Logistics Coordinator, etc. required.
• Certification as a Licensed Customs Broker (LCB) highly desirable.
• Experience in primarily managing business dealings by phone (e.g. prior jobs involving cold calls, inside sales, etc.)
• Ability to think quickly on your feet, work in a fast-paced environment, and provide solutions when presented with unforeseen challenges.
• Demonstrate ability to effectively prioritize your work and thrive in a fast-paced environment. Possess strong negotiation skills and the confidence in your abilities

In addition to the description of “Ideal Candidates” and other attributes listed above, the following qualifications and skills apply:

• Comfortable making cold calls and consistently demonstrate superior communication skills
• Motivation to grow individually and as one team
• Commitment to ethical practices always and holding others to the same standard
• Comfortable managing full sales cycle
• Blend of sales and operations abilities
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient in Word, Outlook, and Excel
• Knowledge, or ability to learn, TMS and other software programs
• Above average math skills
• Strong organizational and time management skills
• Attention to detail
• Ability to multi-task, prioritize and make informed, independent decisions
• Excellent verbal and written communication skills
• Flexibility and teamwork skills are essential

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Travel Requirements

Local, state, and international travel will be required from time-to-time (15-20%).

Equal Opportunity Employer