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***We are unable to work with 3rd-party or corp-to-corp candidates for this position***
Summary
The Telecom Specialist assists and serves as primary engineer and administrator for Telco administration, project management, maintenance services and related duties to support high quality operations to serve our members across all business lines (roadside, travel, insurance, and administration).
Essential Functions
- Assists Management and Team Members with telecommunications projects including telephone installation, relocations, changes, and offices services.
- Maintains telecommunications maintenance and testing.
- Processes and follows through on requests for equipment repair, configuration changes, maintenance, planning, and upgrades.
- Provides high quality support by configuring, programming, installing, maintaining, upgrading, and servicing our core Mitel products including, but not limited to:
- MiVoice Business
- Unified Communications
- MiCollab Audio
- NuPoint Voicemail
- Contact Center
- IP and SIP Phones
- Places orders for any telephone accessories, such as headsets, adapters, or other parts that are used for telephony services.
- Processes telephone reports from call management systems on routing and as-requested basis to support organizational operations, member service quality, and audit requirements.
- Acts as back up to Network Administrator in regard to troubleshooting the phone systems and connections as well as connectivity between sites
- Recommends telecommunications enhancements and purchases consistent with information security strategy.
- Develops training documentation about information telecommunications use and best practices.
Secondary Functions
- Support other areas of IT Help Desk and IT projects as needed.
- All other duties as assigned.
Supervisory Responsibilities
- This role is not supervisory in nature.
Education / Skills / Experience
- Bachelors’ Degree or equivalent experience
- 1+ years of experience specific to Telephony installation, troubleshooting, programming phone system applications, and VOIP systems, preferably in a Mitel environment.
- Previous IT Help desk experience a plus.
- Strong understanding of policy, compliance, and best practice IT principles.
- Excellent written and communication skills.
- Demonstrated self-starter, ability to work in a team-oriented environment.
- Strong detail-management and organizational skills with experience prioritizing multiple, simultaneous projects for various stakeholders.
Other Position Conditions and/or Physical Demands
- Position subject to on-call status on rotation and for emergency events.
- Overtime hours or evening meetings may be required.
- Position is based in Portland, Oregon downtown offices. Physical presence at the worksite is required.
- Local and regional travel required (10%).
- Must have a current, valid Drivers’ License and clean driving record.
- Must be able to life/move up to 40-pounds.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- telephony installation: 1 year (Required)
- programming phone systems: 1 year (Required)
- VoIP: 1 year (Required)
Work Location: One location
