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Voice NOC Technician
Longmont, Colorado: 1601 Dry Creek Drive.
Salary: USD $31.00 – $31.25 / hr + 11% shift differential ($34.41/hr or $70k)
Job Type: Permanent
Describe how this position fits in your organization.
This role provides level 2 NOC support to our 9-1-1 Voice Network. Works on various voice networks to provide support and resolutions to customers.
Experience and Technical Skills
- 2+ years of experience in technical support, telephony, Network Operations Center (NOC) or a similar work environment required
- Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces
- Understanding of SS7, SIP and TDM signaling protocols preferred
- Solid understanding of the OSI model preferred
- Hands on troubleshooting of BGP preferred
- Ability to navigate Cisco CLI preferred
- SONUS troubleshooting experience highly preferred
Job Type: Full-time
Pay: $60,000.00 – $68,000.00 per year
Schedule:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- troubleshooting Voice Application: 2 years (Preferred)
- SIP: 2 years (Preferred)
- NOC: 1 year (Preferred)
- SONUS: 1 year (Preferred)
Work Location: One location
