Log In
Sign Up
The IT Service Desk / IT Desktop Support Analyst is accountable for managing the daily activities and tasking of the Service Desk teams across their designated region, providing 1st and 2nd line customer and manufacturing IT support to all levels of the business within agreed SLA’s.
They are accountable for ensuring all calls within their region are correctly logged and managed. This includes, but is not limited to ensuring all requests for IT Service and incidents are logged, categorized, updated as required and appropriately assigned and distributed to the team members under their leadership…
