Description:
Performs Installation, Maintenance, and ISP related job responsibilities. Responsibilities of this position include but not limited to support for Metro Ethernet, Sonet, Optical and Carrier Wave transport technologies. Ability to support network configurations, troubleshooting, diagnosing, and maintaining a variety of enterprise voice and data WAN/LAN communication services. Must interface with all internal departments, external client vendors and NMC support personnel to solve complex network problems. Conduct advance maintenance and support for all compact AC/DC systems that provide modular power requirements for Telecommunications equipment. Install, replace, and maintain 12V power supply systems and DC batteries. Ensure all company technical requirements are followed and all Lightpath policies and practices are adhered to. • Perform installation, turn-up, and maintenance of Lightpath services at various Data Centers and Customer locations throughout the local area • Configure, install, test and support Fiber Optic based Voice and Data services for our business customers • Manage the receipt of customer work-orders and trouble tickets, dispatching to the customer locations and data centers as needed to complete assignments • Support all Lightpath Telecommunications equipment • Provide advanced network support for IP based solutions and configurations • Provide onsite support to clients, working with Network Management Center (NMC) to identify and correct root cause • Conduct extensive testing at client demark locations for Voice, Data, Internet, and Ethernet services • Connect AC or DC power to various types of Telecommunications equipment and verify back up battery functionality as required • Configure customer edge equipment per Design Layout Record (DLR) using the latest Methods & Procedures documentation • Receive daily assignments from Work Force Management System and/or Trouble Ticket system. Will ensure all deadlines and MTTR requirements are met • Interface with internal departments, customers, external client vendors and NMC support personnel to solve complex network issues • Responsible for accurate data entry into various Lightpath databases. Including all applicable testing results and photos of work completed • Operates and maintains company vehicle, test equipment and inventory, per company guidelines • Travel regionally to perform duties • Participate in a 24×7 on call rotation as required. • Performs other duties as assigned.
Skills:
Installation, Ethernet, Fiber, Dwdm, optical, transport, SONET, Power, Troubleshooting
Top Skills Details:
Installation,Ethernet,Fiber,Dwdm,optical,transport,SONET,Power,Troubleshooting
Additional Skills & Qualifications:
• Experience with telecommunications test equipment (VeEX TX320, TX340, Optical DATA analyzers, Fiber Optic Light meters, AC and DC power meters) • Excellent analytical, problem solving, troubleshooting and conflict resolution skill
Experience Level:
Expert Level
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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