TEKsystems Hiring for NOC Technician-Router/Switch Job at Greenwood Village, CO Full Time

Description:

Job Responsibilities

• Responsible for working in a 24×7 Network Operations Center (NOC) environment as a member of a larger team.
• Monitor network systems, triage issues, respond to events, and provide situational awareness to company leadership and customers.
• Responsible for Incident Triage / Incident Management and timely reporting and escalation of issues.
• Follow standard OCC procedures; accurately log and update all events using incident/call tracking software.
• Ensure timely and accurate communication to customers and escalation teams within in customer.
• Provide Incident Response (IR) support as required.
• 1st shift: Sunday – Thursday, 5am – 2pm
• 2nd shift: Tuesday – Thursday, 3pm to Midnight; Friday – Saturday 11am – 8pm
• Hybrid role with Weekdays in office & Weekend working remote (1st couple weeks of training onsite)

Top Skills Details:

• Cisco ASA, Firewall
• Fortinet
• Routing
• CCNA
• Network Operations
• NOC Support

Additional Skills & Qualifications:

Daily Duties:

• Monitor, analyze, and triage all alerts within the stated Service Level Agreements.
• Resolve incidents or facilitate escalation to Tier 2.
• Respond to all inbound service requests initiated by phone or email.
• Provide customer facing status updates in tickets and/or verbally; cradle to grave incident management.
• Document all activities during an incident and provide leadership with status updates during the life cycle of an incident.
• Track trends, statistics, and key figures for each assigned client
• Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall OCC functions.
• Daily Shift Change Report

Experience Level:

2+ years of NOC experience.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.