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Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
Job Description:
- An expert in user experience design and able to execute projects with significant oversight. Accountable for and serves as an expert on all aspects of product portfolio’s lifecycle including: launch, customer experience, financial and operating metrics, enhancement priorities and product roadmaps. Has a strong understanding of assigned products.
- Passionate and driven to affect change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology.
- identify/research resources necessary to address/balance customer needs. Typically assigned to larger, moderately complex projects requiring independent decision-making with oversight on unusual or complex issues.
- Output is periodically reviewed by others. Focus is on products sub-elements or features with immediate to near term effects.
- Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results.
Primary Responsibilities and Essential Functions
- Responsible for delivering activities and tasks necessary for successful product development and launch projects and achievement of business objectives.
- Member of cross-functional project teams to support the product lifecycle.
- Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.
- Developing as leader with respect to project development, team interactions, business insights and product management.
- May generate business insights which guide product solutions.
- Identify consumer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience. Directs product features from ideation through deployment.
- Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.
- Develop a documented product vision which aligns with and/or enhances consumer needs, market and competitive trends and corporate strategy.
- Translate vision into clear and defined UX requirements to drive functional specifications and technical requirements.
- Drive the development of user experience frameworks which define the product value proposition to support product and services roadmap investments in collaboration with business partners.
- Research and evaluate product performance to prioritize UX improvements that optimize UX and strengthen product/service.
- Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state of the experience and vision.
- Create, sustain and optimize operational practices and procedures to drive efficiencies.
- Monitors developments within the industry, vendor community and technology trend and considers UX implications in light of product roadmaps.
- Is a recognized product specialist in the organization in a broad UX discipline or in a narrow but specialized component of the UX discipline.
- Researches design techniques to further the organization’s objectives.
- Is consulted by other associates.
Skills and Qualifications
Minimum
- 2 or more years of experience required in related field (e.g. User Experience, Design, UX Strategy etc.)
- Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout the organization.
- Demonstrate strong technical and market knowledge.
- Software Tools Recommendations
- Adobe, Sketch, Figma, InVision, Design System Management
- Knowledge of Design Sprints
- Attention details, mastery of information design
- User Experience AND Design needed
- Digital experience – high creativity
- Provide guidance on UX experience
- Being part of testing activity
- Knowledge Pro-typing tools like Axure
- Human computer design or Human computer interaction
- Knowledge of visual collaboration tools for the digital workspace (Mural or Freehand)
Preferred
- BS/BA degree in related discipline strongly desired (e.g. Psychology, Engineering, Computer Science, arts etc.)
- Experience in telecommunications or high-tech environment.
What are your top 3-5 MUST HAVEs OR REQUIRED skillset?
- Mid-level experience
- Clear understanding of the stakeholder’s strategy, confident to ask questions
- A thinker/understanding products and tools
- Current internal organization changes, comfortable with change
- Current creative processes being built, enjoys being part of the development
- Creative team currently has a partnership with Huge, a well-known agency
TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.
Job Types: Full-time, Contract
Pay: Up to $45.50 per hour
Work Location: One location
