Telco Business Solutions Hiring for Telecom & IT Support Technician Job at Monterey, CA Full Time

Company is currently seeking an experienced and professional Telcom & IT Support person. This person will be responsible for providing customers with advanced support for hardware, software, applications, operating systems, telephone, VoIP and connectivity. This position will also have occasional evening and weekend support work. Looking for someone who is customer service oriented that is organized and has excellent communication and problem-solving skills. Field work 15%

ONLY CENTRAL COAST CALIFORNIA RESIDENTS WILL BE CONSIDERED

Essential Duties and Responsibilities:

Monitor and respond quickly and effectively to end-user requests

Install (adds, moves, changes), maintain and configure end-user hardware and software; including PCs, network printers, networked copiers, scanners and phones.

Troubleshoot and diagnose hardware, software and network problems, tune performance of systems affecting end-users and provide solutions to problems using discretion and technical expertise

Perform network administration (adds, moves, changes) maintenance, configuration for network file servers; provide backup support as needed.

Server and network troubleshooting and support.

Provide remote phone, desktop, and written support to end-users.

Required Knowledge / Experience:

Minimum of 2+ years of proven experience working in a VoIP, networked and/or desktop support environment.

Understanding of VoIP hardware and software

Strong Customer Service Orientation.

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Do you currently reside in the Central California Coast?

Experience:

• VoIP, networked and/or desktop support: 2 years (Preferred)

Work Location: One location