Temco Logistics Hiring for Operations Manager/Office Manager Job at San Diego, CA Full Time

Job description

Temco Logistics– We are the fastest-growing appliance delivery and installation company in the country and are seeking experienced, motivated professionals to join our team. We provide final mile logistics and service and have an opening for a result driven, customer centric Operations Supervisor for one of our premier locations. This individual will oversee and manage all aspects of the business while driving quality initiatives and service objectives.

*Responsibilities*

• Responsible for the location’s daily P4P (In Window, Completion, QOS & IVR usage)
• Provide timely, accurate and detailed reporting to General Manager (GM)
• Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L
• Implement tasks, create reports, assist with daily operational needs and complete assignments at General Supervisor’s direction
• Direct and manage verbal and email communication for issues, escalations, and damages.
• Monitor each employee’s daily performance, pinpoint responsibility and accountability for failures in customer service/installation and provide direction for improvement
• Create and schedule work orders as needed
• Monitor the check-in and load out process and personnel, make adjustments as needed
• Weekly reporting of trucks and drivers assigned to GM
• Coordinate and communicate with all department Supervisors to accurately forecast and plan for daily delivery needs, achieve work objectives and ensure seamless movement of freight.
• Comply with and ensure execution of all safety standards and requirements to assure a safe and hazard-free workplace including OSHA requirements and COVID-19 PPE usage

*

• 1) Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards.
• 2) Counseling any employees struggling in their roles.
• 3) Answering mgrs. phone calls – emails from customers and clients and directing them to relevant staff
• 4) Reporting office progress to GM and working with them to improve office operations and procedure.

Qualifications:

• Minimum five years’ experience in Operations and/or Logistics Management
• Deep understanding and knowledge of home appliance industry, including installation and servicing.
• Bachelor’s Degree in business administration or similar field preferred
• Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.
• Preferred fluency in Spanish

• Flexible on shifts. Able to work mornings and nights when needed. >

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $62,000.00 – $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: One location