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We are looking for: Applications Support Analyst
The primary responsibility of the Applications Support Analyst is to act as a liaison between the business and technical resources by ensuring the availability of applications for internal and external users. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure of incidents received via the corporate incident tracking system. This individual will work to identify functionality to empower users. In addition to operating out of an incident queue during business hours, the ASA will perform periodic user audits and may be responsible for completing IT tasks related to PCRs as well as performing releases to install, configure, troubleshoot and maintain proprietary applications in Development, QA, UAT as well as Production environments. This key individual frequently interacts with multiple departments to establish a positive reputation utilizing a “White Glove” philosophy between the business and IT by advocating for customers’ incidents and providing timely responses. Participation in on-call support is required to support client initiatives as well as rectifying possible application outages.
Essential Functions
Education
Experience
Essential Knowledge, Skills & Abilities
Job Type: Full-time
Pay: $24.23 – $30.28 per hour
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: Remote
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