Log In
Sign Up
What to Expect
Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
- Business Strategy: Collaborate with the Store Manager to
align on business needs and strategies, while demonstrating sales leadership
through active floor presence and role modeling (70% of the time) - Customer Excellence: Ensure all employees deliver a top-tier
customer experience, proactively addressing and resolving any concerns related
to vehicle quality and preparation - Team Development: Recruit, train, and develop management and
staff, maintaining prompt position fulfillment, providing ongoing performance
evaluation, and ensuring adherence to Tesla’s policies and procedures - Brand Standards: Uphold brand standards through facility
maintenance, showroom presentation, and cost control, while ensuring compliance
with Tesla’s dress code and grooming guidelines
What You’ll Bring
- Bachelor’s degree or 2+ years applicable experience with
proven track record to meet or exceed goals, or equivalent - Self-starting entrepreneur with exceptional management
skills, great attention to detail, and ability to prioritize multiple projects while
adhering to business-critical deadlines - Excellent written and verbal communication skills with a dedicated
and ethical approach to sales and sales operations - Ability to develop collaborative relationships and act as a
well-respected, trusted partner - Ability to work evenings and weekends in a retail
environment, ability to relocate as needed - Valid driver’s license in country of employment and ability
to obtain appropriate state licensing, where applicable - This roles requires you to possess a Motor Vehicle Salesperson License issued by California State Department of Motor Vehicles Without the salesperson license, you cannot engage in sales activities
- To check if you are eligible for the salesperson license, please contact the licensing office nearest you in state of employment
