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BCGs support functions represent thousands of FTEs and hundreds of millions in cost. Our growth and operational complexity present tremendous challenge for the internal functions and geographies of the firm, as they seek to enable the firm to seamlessly deliver world class client service and operate as a truly global organization. Most operating units have tremendous change agendas over the next 3-4 years, necessary to achieve a dramatically higher level of performance. We’ve recently embarked on an ambitious change agenda.
A key priority for BCG and our Operational Innovations team is to accelerate and support both the digital and operational transformation and innovation of our own firm. Our team is focused on driving and supporting improved performance of our internal functions by providing program management and executional support to major initiatives. We also provide expertise and counsel on relevant management themes impacting the firm, including digital, agile, lean, change management and stakeholder management. Our focus is on enabling the step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee.
You will work with the senior leaders of individual functions and geographies to define and prioritize the set of Change initiatives, manage the portfolio of projects in a consistent and robust manner, accelerate analytics and specific redesign processes when required, assist functional project owners to drive change throughout the firm, and oversee development of the measurement and monitoring tools that define progress made and value delivered. You will also play a critical role in building and reinforcing an OI team culture of collaboration, continuous learning, and analytical insight for OI team members, and in developing junior team members through direct line management and on the job mentoring within assigned projects.
Key Activities and Responsibilities include:
The OI Director is responsible for the day to day management of high priority transformation change efforts. Projects could relate to new operating models, tools, systems, processes and ways of working. Effectively executing this will require the individual and their team to:
Engage and support Functional leadership teams
Set direction and create the roadmap for the change efforts.
Crystallize objectives and deliverables, ensuring highest potential for value delivery.
Manage, track and communicate status of work stream efforts, program risks/issues, and progress towards strategic goals.
Partner with Work stream Leads and Sponsors to develop deliverables and determine appropriate ways to navigate complex issues and change management agendas
Organize and lead project initiatives, focusing on both change management and technical implementation (where appropriate)
Define, manage and control project scope
Participate and take leadership role in estimating functional and technical activities where appropriate
Develop detailed project and resources plans, balancing dependencies and setting predicable dates
Manage all aspects of the project, including requirements, design, development priorities, quality assurance, communications, training, deployment and stabilization.
Foster strong internal and external relationships to ensure strong teaming, develop team skills and improve the overall success of the project.
Build and manage relationships with key stakeholders locally, regionally and globally.
Become a trusted advisor and be able to support issues, communication and influence outcomes.
Be a change ambassador across BCG, infusing learning, creating forum to share best practices and develop skills and capabilities in change management
Manage a team of OI professionals. Oversee staffing, recruitment, people management process with HR and support your team’s personal development to embed a high performing team culture
YOURE GOOD AT
Working in a complex global environment at pace. You are comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements. You will thrive in leading and driving change in an often ambiguous environment Stakeholder Engagement. You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex Matrix organizations
Communicating in a mature and thoughtful manner – demonstrating credibility and displaying executive presence. Senior leaders will value your contributions to the conversations you participate in
Structuring and analyzing information. You can take an idea for organizing data and turn it into a useful deliverable. Strong attention to detail
Logically considering how complex projects get completed.
Managing and developing (virtual) teams effectively. You are viewed as an inspiring leader, with a focus on growing your teams.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Minimum of 10 years of applicable experience managing, supporting and running change programs in a global organization, Advanced Business degree or Project Management qualification beneficial
Track record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of change
Experience at BCG or other professional services firm in a business partnership role is beneficial
Strong knowledge of Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.
Experience working successfully within a complex Matrix structured organization is essential. Global/International experience and track record of managing teams and projects across borders
Experience managing teams and stakeholders, and an orientation towards achieving results.
Virtual work with international team members, some travel to support team or other work efforts.
