Department: CNDC Information Technology
Job Title: IT Operations Manager
General Definition: Manages a team of service support personnel who monitor and resolve IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.
Supervision Received: Sr. IT Operations Manager
Supervision Exercised: IT Operations Supervisors and IT Analysts
Essential Job Functions:
Knowledge, Skills and Abilities:
Work is normally performed in an office environment, however can be performed as needed from a home or remote location. Occasionally may need to visit facilities and other locations where smoking occurs. Light travel is required.
Job Type: Full-time
Work Location: One location
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