REPORTS TO: Lead Client Service Representatives, Team Development Manager, Assistant Manager, Hospital Administrator, or Owner(s)
Position Overview
The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.
Position Requirements
EDUCATION AND LICENSURE REQUIREMENTS
High school diploma or equivalent.
Customer Service background desirable but not required.
Typing Skills Required.
Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email.
Experience Requirements
Significant experience with basic office functions in a busy office environment.
Previous receptionist and veterinary practice experience are desirable but not required.
Personal Requirements
The receptionist must be able to:
Veterinary Knowledge & Client Education
Admitting/Discharging Patients/Cash Handling
Hospitality
Schedule Management
Computer Knowledge / Telephone Skills
Personal Conduct/Attitude/Teamwork
Client Communication
Facility Maintenance
Record keeping/Filing
Organization/Time Management
Other
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