Log In
Sign Up
Job Description
The Membership Experience Assistant will be instrumental in creating a seamless experience for the members and visitors of The Mills Fabrica UK co-working space.
Hours: Full-time, Monday to Friday, 9am – 6pm
Location: King’s Cross, London
You will be responsible for:
• Front of house – acting as the first point of contact for members and visitors at the front desk
• Lead-generation for new members, organising and leading tours
• Member retention – ensuring members are happy and working on initiatives and projects for continuous improvement of the membership experience
• Planning member-exclusive events
• Facilities maintenance – liaising with the Estate Facilities Manager to ensure all issues are reported and resolved
• Maintaining the Members’ database and website
• Space management – general upkeep of the co-working space including pantry, access cards management, enforcing house rules
• Membership communication – curating content for regular newsletters
• Assisting the team with admin and ad-hoc tasks as and when required
Requirements
• Experience working in a similar role
• Good knowledge of Microsoft Office programmes and Airtable (preferred)
• Excellent communication and interpersonal skills
• Good attention to detail
• Ability to work in a team as well as on your own
