the NBA Hiring for Lead HR Operations Specialist at New York, NY Full Time

Position Summary

The People Operations team serves to improve and support HR practices, build organizational capabilities and audit our processes for quality control. The Lead HR Operations Specialist will manage onboarding operations excellence and HR operations compliance. The Lead HR Operations Specialist is responsible for managing the onboarding operations, auditing processes and ensuring adherence to internal and external compliance guidelines including, but not limited to, data retention policies, GDPR and PIPL of the People’s Republic of China. Additionally, this individual will be responsible for driving continuous process improvement in support of our HR Centers of Excellence.

Major Responsibilities

Compliance

• Liaise with key stakeholders including Legal, Employee Relations, Risk Management and Cyber Security teams to ensure HR operations compliance with applicable HR-related legal/regulatory and compliance programs including, but limited to, consumer reports and background checks, data retention policies and data privacy legislation (ex. GDPR and PIPL)
• Manage risk by staying abreast of critical employee-related legislative and regulatory changes and/or developments that impact onboarding operations and communicate findings to key stakeholders
• Ensure changes to rules and regulations are incorporated and documented in HR operations processes, protocols and practices.
• Develop practices and protocols that help mitigate risk.
• Lead and participate in audits to ensure data integrity and compliance

Manage

• Supervise, coach and provide direction to onboarding operations team ensuring operational excellence and compliance
• Foster a spirit of collaboration, innovation, fairness and trust. Encourage problem solving, issue resolution and personal accountability
• Ensure integrity of our processes by leveraging dashboards and analytics tools to measure, monitor and audit onboarding processes and procedures including system onboarding, background checks, work authorizations and HR records management
• Optimize processes via automation and technology
• Streamline and improve HR operations processes to enable scale, increase efficiency and minimize risk

Required Skills/Knowledge

• Proven experience as a process-oriented HR Operations Manager or similar role
• Solid understanding of employment laws and regulations
• Demonstrated knowledge of consumer and data protection rules related to people data
• Problem solving mindset with strong critical thinking and analytical reasoning skills
• Strong interpersonal skills including ability to build rapport, establish relationships, influence and partner with stakeholder across all levels and departments
• Excellent verbal and written communication skills
• Ability to exercise discretion with confidential information
• Ability to multi-task in an extremely fast paced environment
• Outstanding interpersonal relationship building and employee coaching and development skills

Experience Needed

• Minimum 5 years’ HR operations compliance and governance experience
• Minimum 5 years’ experience managing a team of 3 or more HR professionals
• Minimum 3 years background check program management experience

Educational Background

• Bachelor’s Degree required; Preferably in Human Resources