The O’Connor Group Hiring for Logistics Coordinator at El Segundo, CA Full Time

This is a remote position.

Our client, EZ Shipping Racks is looking for a Logistics Coordinator!

Job Description:

EZ Rack handles shipments globally and requires a skilled lead logistics coordinator to ensure our supply chains run smoothly. We are looking for a candidate with an eye for detail, a keen analytical mind, and the ability to manage a system with multiple moving parts. This often-high-pressure position will require candidates to perform at the apex of their abilities. Our goals are to make our processes as efficient as possible, build good relationships with Carriers, and to ensure our customers receive the highest level of support possible.

As a key resource within the Transportation organization, the Logistics Coordinator Lead will manage day-to-day customer orders for a fast-growing returnable packaging company. Your focus will be delivering unrivaled customer service through excellent oral and written customer communications. You will be expected to continually improve cost, efficiency, asset utilization, and customer service performance across our various program/business networks.

The primary function or overall purpose of your position is to ensure EZ Rack Customers have satisfaction with the key coordination processes associated with our customer programs. You will be reducing friction, solving problems, and supplying exceptional service to customers, carriers and the EZ Rack team.

Objectives of this role:

• Monitor supply chains and shipments.
• Determine the best fit carriers to deliver the greatest service and value.
• Engage in regular communication with carriers and internal stakeholders.
• Ensure prompt schedules for customer orders.
• Maintain correct and consistent records.
• Overcome transportation challenges to promote customer satisfaction.
• Document collection and verifying timely pick-ups and deliveries.
• Assist with sub-tasks related to special projects (data gathering, analysis, and report backs)

Key Responsibilities:

• Promptly coordinate and execute carrier shipments.
• Ensure accuracy of orders and shipping documents via TMS (Transportation Management Systems).
• Monitor shipments for on-time service or irregularities.
• Find and implement process improvement opportunities.
• Investigate customer OS&D claims, customer service issues, and take proper corrective actions with Logistics Service Providers.
• Measure and review carrier KPI’s.
• Proactively communicate internally and externally regarding logistics updates
• Ensure EZRack is getting the best value from the selection of our carrier partners.

Requirements

Preferred Qualifications:

• Reverse Logistics and/or Logistics Coordination experience is a plus.
• Familiarity with best practices in supply chain management.
• Ability to use data in making business decisions.
• Comfort using common coordination management software.
• Understanding of both warehouse and transportation management.
• Experience with Lean/Continuous Improvement (Dashboards; Development of Improvement Plans and Tactics with Implementation and Execution).
• Demonstrated experience with leadership skills and a validated ability to develop, coach and motivate logistics service providers.
• Experience with Order Management (Reducing Friction in the Process).
• Experience with Customer Support (Seeking Information, Program Satisfaction, Issues Resolution and Analytical Person).
• Experience with Inventory Management Process (Ensuring all inventory movements are reconciled).
• Experience with Program Management and Project Management.
• Experience with Process Standardization.
• Experience with Cost Reduction Methodologies (Lean, Continuous Improvement).
• Experience with Operational Analysis (Continually Ensure Day-to-Day Optimization of Orders).
• Experience with Root Cause Analysis (Uncover underlying issues to prevent fallout and/or repeated errors).

Benefits

Benefits:

• We offer medical, dental and vision insurance plans with generous company-paid premium coverage
• Paid holidays, generous PTO, and sick time
• 401(k) with company match
• Competitive compensation and participation in a company annual incentive plan
• Opportunity for internal career advancement

Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, innovative solutions, and projects with purpose.

EZRack is an EEO employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.