The Pokémon Company International Hiring for Operations Availability Manager Job at Bellevue, WA Full Time

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Operations Availability Manager

Job Summary: The Pokémon Company International is looking to hire an Operations Availability Manager who is passionate about providing amazing experiences for our fans and who wants to be part of a growing Availability Team that works with Development teams, Quality Engineering, InfoSec, and other stakeholders to ensure the availability of highly utilized online services. This key role within the DevOps team needs an experienced and talented individual with a diverse set of skills and abilities who will focus on Release Management duties, ensure we operate highly available services through the implementation of repeatable processes, identify and remediate single points of failure, provide clear visibility into upcoming changes and their contents, and generally “unquagmire’ quagmires while keeping a level head. This role will be instrumental in helping to define our operational standards for reliability and observability.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

• Work with engineers within the DevOps group to define operational quality standards around releases, patching and upgrades, software design patterns, observability, and other factors that contribute to availability
• Negotiate, plan, schedule, coordinate and facilitate software releases; manage risks; and resolve issues related to release plans and implementation
• Facilitate Release Readiness reviews, Go/No-Go decisions, Release Retrospectives and Postmortems, and ongoing service operational quality discussions
• Ensure timely communication of upcoming releases and engineering requirements with stakeholder consumable descriptions
• Oversee the status and progression of code in development, staging, beta, and production environments
• Ensure quality releases by reviewing code submissions, deployment plans, architecture, and test cases
• Working with the data platform team, extract and analyze availability data on a regular cadence for all stakeholders
• Maintain and champion a comprehensive calendar including releases, peak traffic periods, and component upgrade deadlines to aid in cross-team and cross-org communication
• Implement scalable processes to accommodate variable release size and complexity
• Maintain documentation and manage key information such as build and release procedures, dependencies, and notification lists
• Constantly look for areas of improvement in availability-related processes across the Technology Organization
• Maintain awareness of all team projects and major initiatives/goals

What you’ll bring

• Five (5) to seven (7) years of related professional experience.
• Bachelors degree or equivalent experience required.
• Experience with helping to define organizational processes and/or standards
• Experience working in Agile Scrum software development environments
• Ability to communicate effectively with technical and non-technical speakers
• Experience generating reports with tools such as Tableau/PowerBI that utilize SQL
• Scripting/tools experience preferred
• Experience with SCM tools (such as Git, Perforce)
• Obsession with process evolution, while being grounded enough to respect constraints
• Strong presentation skills
• Excellent problem solving skills
• Dedication to shipping quality products and maintaining one of the strongest brands in the world

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An employee first culture
• Company events that celebrate the spirit of Pokémon
• Competitive cash-based compensation programs
• Base salary range: $120000.00 – 180000.00. This range is applicable for the labor market where the role is intended to be hired. It is common for TPCi to start employees below the midpoint of the range. Final base salary is directly related to each candidates qualifications and experience uniquely.
• 100% employer-paid healthcare premiums for you
• Generous paid family leave
• Employer-paid life insurance
• Employer-paid long and short-term income protection insurance
• US Employees: 401k Employer Matching
• UK/IRE Employees: Pension Employer Contributions
• Fitness reimbursement
• Commuter benefit
• LinkedIn learning
• Comprehensive relocation package
• Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: EN.CRMF.P3

Internal Job Profile: Release Manager (IC3)

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