The Providence Community Health Centers Hiring For Health Literacy Advocate at Warwick, RI, United States Full Time

Job Description

Overview: The Health Literacy Advocate assists in ensuring Providence Community Health Centers delivers the highest quality Population Health and Accountable Care. In this capacity, he/she uses culturally and linguistically appropriate methods to assist patients in completing preventative and supportive services, including contacting patients by phone, text, and other means.
Essential Duties and Responsibilities:

• Works with all members of the Health Care Team, Accountable Care, and Population Health to achieve coordinated, patient-centered care. Demonstrates knowledge of the goals and objectives of PCHC’s Accountable Care and Population Health strategies.
• Performs activities under the direction of a supervising medical professional, including clerical work, screening questionnaires, chart preparation, telephone outreach, and visit planning.
• Use tools, to create outreach cohorts, address gaps in care, and generate reports.
• Provide general clerical support including, but not limited to, filing, answering/rerouting calls, and Electronic Health Record functions according to PCHC Policy & Procedures.
• Assist patient needs including, but not limited to, understanding how to access care appropriately, empowering patients through education to support the management of their care, how to access community resources, and how to address barriers to care.
• Schedule patients.
• Assists in ensuring that digital faxes, scanning mail and other external communication are correctly handled.
• Manages patient data collection via work queues, databases, and the electronic health record.
• Work independently to maintain detailed, timely, accurate records and documentation, including accurately and effectively documenting patient interactions in the Electronic Health Record.
• Always maintains confidentiality: Protecting patient’s rights to confidentiality and privacy, including but not limited to health records, and other medical correspondence reports.
• Support PCHC’s mission, vision, and values as it relates to customer satisfaction in all interactions with patients, visitors, providers and staff with an understanding and sensitivity to age, spiritual and cultural diversity.
• Demonstrates professional conduct by appropriate communications, respect, and courtesy to individuals. Represent the organization with a positive, professional attitude when communicating with patients and visitors of the health centers.

Essential Education, Experience, Skills, Qualifications:

• Highschool diploma
• 1-2 years of experience in the field of human services/social work required; 3 years preferred.
• Effective communication skills and ability to engage patients to work with Health Care Teams.
• Ability to work independently and collaboratively. Works well with others and can motivate peers.
• Knowledge of Medicaid and Managed care preferred.
• Demonstrated cultural competence of community.
• Bilingual in Spanish preferred but not required.

Essential Working Conditions and Environment:
Language skills:
Ability to read, analyze, and interpret, professional journals and technical procedures. Ability to research and write detailed reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Ability to read and interpret documents, regulations, and procedure manuals. Ability to effectively present information by telephone and in one-on-one encounters.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge and ability to research capture data, prepare detailed and complicated reports in and electronic fashion.
Reasoning Ability:
Ability to define problems, collects data, document facts, and draw valid conclusions. Ability to interpret an extensive variety of technical regulations. Ability to manage multiple projects and deadlines involving multiple variables.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel.
2. The employee frequently is required to reach with hands and arms.
3. The employee is occasionally required to stand, walk and climb or balance.
4. The employee must regularly lift and/or move up to 10 pounds.
5. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Summary of Occupational Exposure:
Classified by CDC as high risk.