The Travelers Companies, Inc Hiring for Entry Level Auto Claim Representative – New Hire Bonus Job at Buffalo, NY Full Time

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$43,900.00 – $72,500.00

Target Openings

10

What Is the Opportunity?

A Career is waiting for you at Travelers!

New Hire Bonus after 30 days – Milestone Bonus after 4 months – Join our Team as an Entry Level Auto Claim Representative today!

By joining the Travelers Team as an Auto Claim Representative, you can look forward to a new hire bonus of $2,000 payable at or around 30 days from your date of hire. Additionally, in recognition of successful completion of training you will also be eligible for a milestone bonus of $1,500 at or around 4 months from your date of hire. That’s an additional $3,500!

The Auto Claim Representative is responsible for handling low complexity predominately Personal Insurance Auto Damage claims from the first notice of loss through resolution/settlement and payment process. This includes applying laws and statutes for multiple state jurisdictions. Claim types include single and two vehicle auto damage with clear liability and no injuries. May also include non-auto, property related damage. Claims do not involve more complex Auto Damage such as non-owned vehicles, fire/theft, and potential fraud. The Auto Claim Representative provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

Following training, the available schedules for this position are as follows:

• Monday-Friday 9-6pm or
• Tuesday-Saturday 9a.m – 6p.m. There is a shift differential for the Tuesday- Saturday shift once you begin working the weekend schedule.

Your first 3-4 months will consist of paid training where the schedule will be 8:00 a.m.-5:00 p.m. Monday-Friday.

Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities

Customer Contacts/Experience:

• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.

Coverage Analysis:

• Reviews and analyzes low complexity coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in multiple state jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.

Investigation/Evaluation:

• Investigates each claim to obtain relevant facts necessary to determine coverage, causation/damages, confirm liability (0% or 100%) and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g., policyholders, claimants, witnesses, agents, etc.).
• Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling.
• Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, Property, Adverse Subrogation, etc.).

Reserving:

• Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.

Negotiation/Resolution:

• Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles. Conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters and other necessary correspondence to insureds and claimants.

Insurance License:

• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Have you considered a career in Insurance? Travelers Insurance has been in business for over 165 years; our financial strength is what sets us apart.
Medical and Dental Benefits Day One, a Pension Plan and 401K with Company Match, Tuition payback, paid Training and 20 Days of Paid Time Off might entice you as well.

Minimum Qualifications

• High School Diploma or GED and one year of customer service experience OR Bachelors Degree required.

Education, Work Experience, & Knowledge

• Bachelor’s degree preferred.

Job Specific Technical Skills & Competencies

• Demonstrated ownership attitude and customer centric response to all assigned tasks
• Ability to work in a high volume, fast paced environment managing multiple priorities
• Attention to detail ensuring accuracy
• Keyboard skills and Windows proficiency, including Excel and Word – Intermediate
• Verbal and written communication skills -Intermediate
• Analytical Thinking – Basic
• Judgment/Decision Making – Basic
• Negotiation – Basic
• Insurance Contract Knowledge – Basic
• Principles of Investigation – Basic
• Value Determination – Basic
• Settlement Techniques – Basic

Environmental / Work Schedules / Other

• Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.