Therap Services, LLC Hiring for Senior Operations Manager Job at Torrington, CT Full Time

Senior Operations Manager

Our ideal candidate has hands-on experience as an Operations Manager, strong knowledge of Systems Technology and the ability to execute operational objectives. Candidates should be familiar with formulating policies and procedures to assist with policy, planning and strategic implementation.

Primary Responsibilities:

• Implement leadership and expertise associated with the definition, selection, implementation, and ongoing support of technologies.
• Establish a technical and service roadmap for all end user computing platforms, including general purpose end user software.
• Find opportunities to build connections through developing collaborative relationships within and across the organization.
• Develop, implement and monitor operational systems and practices that provide visibility into goals, processes, and obstacles for key initiatives.
• Oversee management/operations/development calls and track operational activities.
• Perform tasks to complete the annual audit process for SOC 2 and MARS-E.
• Manage hardware and vendor software at each physical location.
• Oversee access management for the internal data centers.
• Supervise access management of hosts as well as VPN access to be used for host access at each physical location.
• Monitor both security and operation events across data centers and cloud environments.
• Respond to specific requests for information from the RFP response team.
• Manage the purchasing, contracts, and licensing for all technology-related products and vendors.
• Research and evaluate new technology products to be utilized by operations and/or general Therap staff.
• Maintain proficient knowledge of platforms, enterprise architecture domains, and cloud software solutions.

As Needed:

• Analyze current operational process and performance, recommending solutions for improvement as necessary.
• Provide oversight for technical and service delivery aspects.

Skills Required:

• Bachelor’s degree or equivalent in Information Technology, Computer Science, or related technical disciplines.
• Ten years or more experience in Information Technology with at least five years in a leadership role.

Preferences:

• Willingness to work flexible hours.
• Experience with cloud management platforms.
• Knowledge of federal/state government contracting regulations and requirements.

Therap is an affirmative action equal opportunity employer.

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• Bachelor’s (Preferred)

Work Location: One location