Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information about products, services, and policies.
Assist customers in navigating our platforms and addressing technical issues.
Investigate and resolve customer complaints and issues in a timely and empathetic manner.
Collaborate with other departments to ensure comprehensive issue resolution.
Escalate complex issues to the appropriate channels for further investigation.
Maintain a positive and helpful attitude in all customer interactions.
Communicate effectively with customers, colleagues, and other stakeholders.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Work collaboratively with team members to achieve customer satisfaction goals.
Share insights and best practices with the team to enhance overall service quality.
Requirements
Benefits
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