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Job Description
Solution Architect – Customer Service
Do you want to help one of the most respected companies in the world reinvent its approach to Customer Service Technology? Are you a strategic thinker with a strong background in solution architecture? We are looking for you to join our team as a Solution Architect – Customer Service. We are recruiting a team of motivated technology professionals to transform how we manage and leverage technology solutions to enable our customer service and support strategies. This is a unique opportunity for you to join a diverse and global team with centers of excellence in Toronto, Minneapolis and Dallas.
As a Solution Architect- Customer Service you will be responsible for the conceptual and logical solution architecture of the Customer Service and Support technology ecosystem. You will also collaborate with key stakeholders to define the technology architecture roadmap and support the selection and implementation of technologies, including tooling, integration patterns and data interoperability to allow us to seamlessly operate world class customer service and support.
About the Role
In this opportunity as a Solution Architect- Customer Service, you will:
Solve business and technology challenges related to improving customer and employee experience
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Recommend new or different technologies that will not only meet project requirements, but also align to business objectives, roadmaps and strategic solutions, as well as to TR’s architecture principles and standards
Deliver: Clear architecture documents, including architecture patterns, decisions, and rationale for those decisions.
Mentor/Lead: Act as counselor to business counterparts, customers, and management on requirements and capabilities pertinent to Customer Service Technology
Be aTeam Player:Working in a collaborativeteam-orientedenvironment, you willshare information,value diverse ideas, partner with cross functional and remote teams
Be anAgile Person: with strong sense of urgency and a desire to work in a fast-paced dynamic environment, you will deliver solutions against strict timelines
Be Innovative: you are empowered to try new approaches and learn new technologies. Have a desire to learn and embrace new and emerging technology.
Be an Effective Communicator: Present and communicate the solution architecture to various stakeholders, both technical and business, and be able to explain how the solution design will meet business needs
About You
You’re a fit for the role of Solution Architect- Customer Service if you:
Hands-on experience with customer service technologies including some of the following:
Reporting and Analytics
Deep understanding and extensive experience in leading-edge CRM (Salesforce.com)
Industry knowledge of best in class customer service and enabling technology trends, prior experience in an enterprise customer service organization
Experience working in teams who have designed and implemented customer service technology solutions
Skilled in all aspects of system design including tools capability, integration design, data modeling, security & privacy, business process implementation, etc.
Have a solid understanding of delivery methodology to help ensure solutions are implemented according to the design/architecture
TOGAF certification preferred
Bachelor’s Degree (or equivalent) in Computer Science, IT, related technical field or equivalent work experience.
What’s in it For You
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Learning & Development:
Benefits/Perks:
Flexibility: We’ve been named as one of Forbes, Best Companies for Work/Life Balance
Global Opportunities: We have employees in over 90 countries, working across 3 different industries
Your wellbeing: We offer a program that focuses on making our lives healthier
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on thomsonreuters.com .
Locations
Dallas-Texas-United States of America;Minneapolis-Minnesota-United States of America
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