Remote – US – Texas
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About Tibco
Overview
About Cloud Software Group (CSG)
Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worldxe2x80x99s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap – a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Position Overview
Lead Technical Account Managers (TAM) xe2x80x93 Networking, provides technical leadership and consultative guidance for Enterprise customers enrolled in our premium Support programs, Priority and Priority Plus. We work with our customers experienced staff, from technical leads to business stakeholders, to help them achieve their business and technical objectives with solutions serviced by Citrix technology and professional services. We work to anticipate and mitigate risk to their solution strategy and technical environment so that they can expedite value realization and effectively manage supportability of their Citrix investment. In addition, we strive to enable and empower our customers to be confident and competent with our solutions so that they remain committed to Citrix as a strategic vender, driving further adoption and expansion of their Citrix solutions and strengthening our partnerships.
Should you join our team as a TAM, you will lead high-level business and technical discussions, deliver business & operational reviews, guide our customers to implement supportability leading practices, and serve as the principal point of contact for post-sales customer engagement. You will drive effective engagements by understanding our customersxe2x80x99 needs and guiding them to the right resources (human and digital) at the right time, and you will have access to the broader Citrix organization to assist with the customer journey, in scope of the customers entitlements. Internally, you will serve as your customers advocate, and you will collaborate with the account team to define and drive the account strategy. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.
Role Responsibilities
Basic Qualifications
Preferred Qualifications
Pay & Benefits Summary
Cloud Software Group is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration are what were all about. The Perks: We offer competitive compensation and a comprehensive benefits package. Youxe2x80x99ll enjoy our workstyle within an incredible culture. Wexe2x80x99ll give you all the tools you need to succeed so you can grow and develop with us. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
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