TikTok Hiring for Head of Agency Sales, North America SMB Job at Los Angeles, CA Full Time

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

TikTok’s SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

We’re looking for a skilled, experienced leader to join as the Head of Agency for our North America SMB Sales team. This leader will build, scale and oversee our SMB Agency team, which is responsible for acquiring, activating and accelerating the investment of new and existing agencies and their clients on the platform. As the leader of this team, you will support them in executing high-value acquisition efforts and strategically partner with a diverse range of agencies, helping to drive revenue and product adoption. You will empower your team to engage and grow agency relationships by focusing on education, growth and retention for both agencies and their clients. This leader will be responsible for driving the development of the Agency strategy and a regional Go-to-Market plan, partnering closely with the Global Program Management and Analytics teams to define, test, measure, optimize and scale agency-focused initiatives.

Our ideal candidate will have demonstrated success in the leadership, development, and optimization of scaled sales organizations, experience working closely with or as part of agencies, and the ability to work cross-functionally to identify and capitalize on opportunities. We are looking for an individual that has a passion for data-backed storytelling that will identify business opportunities that grow revenue, and brings intellectual curiosity, energized by rapid iteration in a growth environment as we strive to enable as many SMB businesses as possible to grow.

Responsibilities:

• Drive revenue for TikTok through scalable sales efforts specifically for agencies.
• Build and scale the Agency business to create a healthy, full-funnel of agency activity, from acquisition to retention.
• Ensure that our agency partners and their clients receive the highest level of sales and operational customer service experience.
• Create actionable plans within the team to drive product adoption and educate agencies and their clients in a scalable fashion.
• Partner cross-functionally to identify new strategic, scalable programs and outreach opportunities specifically for agencies.
• Leverage data to analyze current initiatives to inform optimization opportunities to drive revenue growth and retention.

Qualifications

Minimum qualifications:

• Minimum of 12-15 years of experience in sales, account management and product solution selling in collaboration with or for agencies – auction, self-serve experience a plus
• 7+ years of management experience, including managers of managers
• Previous experience managing agency relationships or programs at a platform
• Experience working with small businesses and developing strategies to scale services and support
• Data-driven, capable of in-depth data interpretation
• Experience managing and mentoring managers as well as individual contributors
• Leadership experience engaging and influencing at an executive level with cross-functional groups within a fast-growing organization
• Proven track record of building, developing and leading high-performing teams
• Excellent communicator and comfortable managing multiple tasks
• Strong executive presence and ability to remain calm under pressure

Preferred qualifications:

• Expert knowledge of social media, mobile apps, and digital/mobile marketing, with preferred experience of self-serve platforms, auction, and biddable form of digital advertising buying
• Experience leading sales or agency development teams within the SMB space
• Solutions-oriented with strong problem-solving and strategy development experience
• Proven track record of reaching and exceeding sales goals and key metrics
• Passion for TikTok marketing, and up for the challenge of building something from the bottom up

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected].

Job Information

The base salary range for this position in the selected city is $114000 – $238400 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.