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About Tontine
Tontine is the #1 price optimization platform for Shopify entrepreneurs looking to boost not just their revenues, but more importantly, their profit margins consistently by 15-20%. We empower each of these mission-driven entrepreneurs by providing them with the complex tools that large corporations such as Walmart, Amazon, and Target have spent billions building (and keeping) for themselves.
Our mission is to help e-commerce businesses — no matter how big or small — get bigger and better by supercharging their pricing power and in doing so, bring Uber-style price optimization to the final and most crucial frontier: consumer products.
Tontine’s Culture
We take pride in the fact that our employees make a significant impact not just on our business, but on our customers big and small, ranging from Steve Madden to Chvker, and everyone in between. Life at Tontine revolves around a culture of relentless attitude and strong execution.
As a fully remote company, we don’t know or care how many hours you spend sitting in a chair — we care about results. We are a company of driven, ambitious individuals who care about impact, and impact requires raw effort. We expect you to be proud of having that level of impact and to be eager for more. You join Tontine to win, to be original, and to work with the best.
Job Overview
We’re looking for a Jr. Full-Stack Engineer to join our Technical Account Management team! This entry-level role is perfect if you have 1-2 years of engineering experience (or a new graduate with relevant internships), impeccable interpersonal and customer service skills, and can multitask without breaking a sweat.
Our Technical Account Management team works closely with Tontine’s clients to ensure a great experience and help them maximize the value they get from the platform. You will manage client relationships from day one to ensure a smooth onboarding experience, and set up clients for ongoing success. You’ll be responsible for prompt and effective resolution of questions, problems, and requests. Lastly, you’ll use your first-hand knowledge of our clients to inform our product roadmap, and continue working with all parts of the company to ensure our product continues to exceed our clients’ needs.
In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for clients. The majority of the time will be spend understanding client needs, providing solutions, translating vague processes into scalable playbooks, and shaping feedback into product decisions.
Requirements
1-2 years of experience in a software development role (or a computer science degree from a top-tier college coupled with 2-3 relevant internships).
1+ years of experience in a customer service role over a variety of communication channels (email, Slack, Zoom, etc.).
Strong performer in high volume, high-pressure situations.
Exceptional interpersonal skills and the ability to build strong, customer-centric relationships, both internally and externally.
Problem solver – must be capable of uncovering the root of every issue, and resolve them quickly and effectively.
Time management – must be able to work independently and manage time/resources efficiently; can successfully manage competing priorities.
Ability to work at nights and on weekends if absolutely necessary.
Benefits
100% Remote — Work wherever, on your terms. You can work from home, your favorite cafe, or even a charming villa halfway around the world. Being 100% remote and global also means you’ll have opportunities to meet colleagues from all over the world.
Unlimited Paid Time-off & Flexible Work — An essential part of doing your best work means taking the time to recharge. We offer a flexible time off policy for employees, as well as paid sabbatical leave after three years.
Personal Growth & Mentorship — You’ll have direct access to the company’s leadership 24/7, as well as numerous professional development opportunities every quarter. You’ll also have the opportunity to help and directly impact how SMB e-commerce businesses succeed with Tontine.
Performance-Based Bonus & Equity Grants — You may be eligible for quarterly bonuses based on your ability to deliver on your target KPI’s; after your first year at the company, you may also be eligible for equity grants so you’ll have direct ownership in the company.
Scale & Grow — We’re a fast growing company, and there’ll be tons of opportunity for career growth as you’ll be helping build the company from the ground up! We have plans to double the team in the next 3 months. You’ll also have direct access to leadership 24/7.
