Transaction Network Services Hiring for NOC Engineer I Job at Reston, VA Full Time

An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!

Overview

TNS is offering a great opportunity for an experienced telecommunications NOC professional with a strong background that includes IP networking and supporting wireless and SIP technologies

Responsibilities

Responsibilities Include:

· Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.

· Acting as the incident manager, you will manage through creation to resolution assigned incident tickets.

· Provide direct technical support to internal and external customers as well as engage in escalations with higher tier support teams to solve service issues or incidents.

· Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.

· Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR’s and other muxing equipment

· Perform troubleshooting for BGP peering and IP connectivity alarms

· Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements

· Work a rotating shift as required to support 7x24x365 Operations

· Must be able to perform shift work including nights, weekends and holidays as required

Good communication skills and the ability to work well within a team.

Qualifications

3-5 years experience with the following:

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
• Working knowledge of IP networking technologies and troubleshooting
• Cisco IOS and JunOS experience
• Experience troubleshooting IPX networks
• Experience troubleshooting BGP peering issues
• Experience in Roaming technologies including CRX, GRX, AAA
• Experience in LTE technologies including Diameter, S8, S6a
• Experience with SIP message calls flows and platform interworking
  • Experience referencing RFC 3261 to extract standards compliance
  • Integrating SIP B2BUA, Proxy and Redirect Models
  • Troubleshooting media issues associated with SDP carried in SIP message
  • Experience working with RFC standards documents
  • Comprehensive understanding of SIP Methods and Responses
  • Understand RTP packet payload types

Desired Skills/Experience:

• Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
• Ability to type 40+ words per minute
• Basic proficiency working in a Unix/Linux environment
• Ability to multi-task and excel in a fast-paced environment
• Direct Experience with MetaSwitch Perimeta SBC is highly beneficial

Education : Bachelors degree in a technical field or equivalent experience

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.