Responsibilities:
Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
Coordinates with the safety and training department to ensure all safety goals and directives are met
Participates in Operations department budget process
May operate a vehicle in revenue service, if necessary
Maintains confidentiality of all information
Qualifications:EDUCATION, LICENSING, AND CERTIFICATIONS:
High school diploma or equivalent, such as GED, required
EXPERIENCE REQUIRED:
Minimum three (3) years of operations experience in a fixed route operation, or airport shuttle service of similar size and scope
SKILLS AND KNOWLEDGE REQUIRED:
Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation
Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
Good written and oral communication skills
Ability to organize and perform work efficiently; strong attention to details
Ability to work effectively with labor; may include labor grievances and negotiations
Must be willing to work flexible hours to include weekends and holidays
Travel requirement:
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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