Transmit Security Hiring For Senior Director, Customer Success at Boston, MA Full Time

The Senior Director, Customer Success will be responsible for managing and building the Customer Success organization. 

As the Senior Director, Customer Success in Transmit Security, you will lead a team who will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor. You will deliver on all services and support related matters with the most responsive and problem solving team. Your main goal is to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment.

Responsibilities 

• Create a Governance and Executive relationship with customer’s key stakeholders 
• Understand our customers’ business needs, use cases and priorities.
• Define and maintain customer’s success criterias and planning in terms of deployment, adoption, operations and business outcomes.
• Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
• Review customer’s evolving needs with the Product Management team. 
• Present product roadmap and confirm alignment with the customer’s agenda.
• Ensure smooth on-boarding and help maximizing product value.
• Act as a “trusted” adviser to the customer to strengthen customer relationships.
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks 
• Work with Sales and Field Engineers to develop new opportunities.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success. 

Qualifications

• 12-15 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors
• Bachelor’s degree or equivalent work experience.
• Proven track-record of establishing executive level relationships
• Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers.
• Detailed knowledge of and passion for SaaS and Security applications.
• Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to communicate effectively with both internal staff and external clients.
• Ability to work independently as well as part of a team.
• Startup experience is preferred

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other any other characteristics that make our employees unique. 

We require all candidates that receive and accept employment offers complete a background check before being hired.