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SUMMARY
Represents the company resolving customer needs by providing the correct parts to all customers, over the counter, through the shop, or on the phone.
ESSENTIAL DUTIES
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information
- Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Provides high level of service to internal and external customers
- Pulls and fills orders from warehouse stock multiple times throughout the day sometimes requiring use of forklift
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Notifies the service advisor and the customer when special ordered parts have been received
- Notifies the shops when all parts have arrived and when they will be delivered
- Pulls orders for delivery to shops from warehouse stock, making sure all parts are tagged with customer names and job number
- Follows up on back-ordered parts
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Replenishes assigned inventory daily
- Assists outside sales representatives with preparing their orders
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer
- Ensures that all customers receive their copy of the invoice
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Issues and tracks requested shop tools to technicians in the shops
- Must be able to be trained to use forklift as forklifts are used for daily job tasks
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special- order parts
- Sets up orders for daily shipment, delivery, or pick-up in the warehouse.
- Solicits assigned accounts by phone
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily
- Participates in all training programs that are made available
- Keeps current on new products and product updates
- Participates with the parts manager in maintaining a lost sales tracking program
- Maintains professional appearance
- Essential Duties include the following. Other duties may be assigned.
- Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
SUPERVISORY RESPONSIBILITIES / QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Good interpersonal skills and basic computer skills. MS Office (Word & Excel) skills are highly recommended. Ability to be trained on business software products which are an essential tool in this position.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine s and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
Requires lifting/carrying up to 25 lbs. frequently and up to 130 lbs. occasionally. Must be able to push/pull a force up to 120 lbs. during the normal course of the workday. Must be able to climb up and down steps to reach for, pull out and carry parts from warehouse shelving.
Requires standing, bending, stretching, stooping, crouching, reaching and manipulating a computer keyboard; heavy lifting. Requires the use of both hands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Mostly indoor work. Some noise while working around operation departments. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
