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Job Description
PRIMARY JOB ACCOUNTABILITIES
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
- Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
- Oversee Freight Covered Every Day (keep customer informed and prevent service failures)
- Work with our scheduling team
ESSENTIAL FUNCTIONS AND TASKS
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Leverage knowledge and understanding of LTL Modes, Rates, Weights, Volumes, Pallets, etc. based on Customer’s shipping requirements
- Maintain current customer rates in the Transportation Management System
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
- (Upload vendor profile sheet, assign vendor code, contact vendor to determine shipping dates, hours or operations, etc.)
- Maintain current customer rates in the Transportation Management System
- Maintain up-to-date Fuel Surcharge by Customer
- Responsible for daily ready to bill process to ensure timely carrier payments and customer invoicing can be completed.
EXPERIENCE
- 2-4 years’ experience in a brokerage environment preferred.
EDUCATION
- High School Diploma or GED is Required
ABOUT TRANSPLACETransplace, an Uber Freight company, powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.EQUAL OPPORTUNITY EMPLOYEREqual Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.Job Type: Full-timeBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Application Question(s):
- Do you enjoy working in a fast paced work environment?
Experience:
- Logistics: 1 year (Preferred)
Work Location: One location
