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Job Summary The Front Desk employee, under the direction of the Business Office Manager, is responsible for checking patients in and out of the office. This person ensures that all of the proper paperwork is completed and filed thoroughly and accurately. Regular attendance is an essential part of this job.
Essential Functions
Welcome on-site patients and visitors by greeting them warmly and professionally.
Register patients (check-in/out) and maintain patient accounts by obtaining, recording, and updating personal, insurance, and demographic information in accordance with doctor preference and compliance requirements.
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Scheduling/rescheduling appointments for patients in accordance with established procedures.
Process and collect patient payments for copays, balances, DME, and form requests.
Maintain operations by following policies and opening/closing procedures.
Job Qualifications
Effective interpersonal and oral communication skills.
Ability to work efficiently and accurately in a fast-paced environment.
Should have some degree of computer proficiency.
Flexibility to work between the hours of 8:30am and 5:00pm/close, as well as some Saturdays.
