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Job Description
Trigyn’s direct government client based in Arlington, VA has a long-term contract assignment for Project Manager.
Description:
This position will be responsible for leading the effort to successfully migrate client’s on-premises voice services to cloud solutions for contact center as a service (CCaaS) and unified communication as a service (UCaaS). Project will include planning, implementation, and transition to operations.
Duties include:
- Conducts planning, coordination and tracking of CCaaS/UCaaS migration. Tasks include:
- Validating current and future end user requirements and priorities
- Identifying and documenting special use cases
- Developing project scope
- Reviewing and testing possible technical solutions
- Facilitating and directing multi-disciplinary teams
- Planning and developing schedules
- Establishes and implements project management processes and methodologies to ensure project is delivered on time, within budget, adhere to high quality standards and meet customer expectations
- Assembles project plans and teamwork assignments
- Directs and monitors work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality and timeline issues appropriately.
- Develops and implements communications plan, including the creation and scheduled distribution of project documents such as meeting minutes, presentation materials, stakeholder status updates, end user documentation, etc.
- Organizes and publishes project-related documentation
- Coordinates and oversees project close out activities, including transition to operations and lessons learned
Selection Criteria:
- BA/BS or equivalent work experience
- Understanding of CCaaS and UCaas
- REQUIRED: 4+ years of telecommunications or call center experience
- 3+ years of project management experience, specifically ability to lead enterprise-wide projects
- Ability to communicate with both technical and non-technical audiences.
For Immediate Response call 703-454-2948, or send your resume to [email protected]
Trigyn-8181
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.
