Trinity Family Medical Clinic Hiring for Medical Receptionist/Medical Assistant Job at Puyallup, WA Full Time

We are seeking a Medical Receptionist/Medical Assistant to become a part of our team!
We will train you to become a medical assistant if you do not have a certification. You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.

TRINITY FAMILY MEDICAL CLINIC OVERVIEW

Trinity Family Medical Clinic was founded in 2016 by Dr. Eugenia Guray. At Trinity Family Medical Clinic, Dr. Guray provides general medical care and aesthetic services to patients of all ages. With over 30 years of experience practicing medicine, Dr. Guray ensures that each patient receives the comprehensive medical care as possible in order to optimize the care and well-being of each patient.

As a family medicine practitioner, Dr. Guray gives every patient individualized attention. She spends time with her patients to learn about them as individuals as well as study them as a case. Dr. Guray listens, educates, and works with her patients to make wise health care decisions. She is a strong believer of preventative health care for every member of the family and follows them in both outpatient and inpatient settings, as well as long-term care.

DUTIES AND RESPONSIBILITIES:

• Greet patients and visitors in a courteous and friendly manner according to the clinic’s policies and procedures.
• Assist providers in examinations, take blood pressure, pulse, temperature, and respiration, refill medication, process referrals, and other duties and responsibilities of an MA.
• Cover for other MAs and perform nursing procedures under the supervision of the providers.
• Check in and check out patients as well as schedule, reschedule, and cancel appointments according to the clinic’s policies and procedures as well as the Clinic Director’s instructions.
• Prepare the clinic for opening according to the clinic’s policies and procedures.
• Monitor the waiting room for any mess, patient emergencies, etc.
• Ask patients to provide a review of the clinic as directed by the Providers or Clinic Manager.
• Manage the flow of the clinic and ensure that the providers are on schedule by informing the MAs if the provider is at least 15 minutes behind.
• Perform billing and bookkeeping functions including collecting cash payments and preparing, posting, and balancing the daily batch reports to be submitted to the Clinic Manager for 1st approval, then to the Clinic Director for final approval.
• Give all patient payments (i.e., copays, payments on account, and aesthetic sales) to the Clinic Manager to be placed in the appropriate deposit bags. Separate all aesthetic payments and all medical payments.
• Work with the billing office with any insurance or billing questions as directed by the Clinic Manager.
• Answer patient questions about billing, medical aesthetics, etc. over the phone, on the Clinic Facebook page, and the Clinic live support chat (i.e., tawk.to)
• Answer phone calls within one or two rings.
• Check messages every 10 minutes and return all phone calls before leaving at the end of the day. All messages must be cleared before leaving at the end of the day.
• Place the priority for service to patients in the office over patients over the phone. If on the phone, place caller on hold to take care of patient in the office.
• Manage and sort all faxes to give to the appropriate staff.
• Transcribe medical notes from time to time.
• Triage phone calls, arrange appointments, and manage the flow and schedule of drug reps.
• Manage new patient applications and all communication with new patients including, but not limited to, calling applicants to inform them of their status (i.e., approved or denied), mailing new patient forms, and preparing new patient records. Follow the procedure outlined in the clinic’s policies and procedures.
• Prepare and maintain new records, files, and scans.
• Scan diagnostics results and outside records after its reviewed by provider into the EMR system.
• Assist in completing the documentation and the operations of CCM.
• Type correspondence, reports, memos, and forms.
• Conduct and submit meter readings for the printers and order printer ink.
• Inventory business and medical supplies every week and submit inventory reports to the Clinic Manager.
• Check company general email and personal email daily, especially for emails from the Clinic Director or Clinic Administrator.
• Perform any other duties and responsibilities as required by the Providers and Clinic Manager.

QUALIFICATIONS:

• Ability to work in a fast-paced environment with high expectations.
• Experience working in a family practice clinic preferred.
• Min. 1 years experience as a medical receptionist and background in general office work preferred.
• Min. 1 years experience as a medical assistant preferred.
• Min. 1 years of EPIC experience preferred.
• A valid CMA license preferred.
• Willingness to become an MA if not licensed.
• Ability to speak Spanish preferred.
• Background/experience in medical aesthetics and performing medical aesthetic procedures preferred.
• Ability to comprehend established office routines and policies, especially the expectations of the Providers and the Clinic Manager.
• Willing to accept orders and perform repetitive tasks.
• Knowledge of medical terminology.
• Understands the ethics of confidentiality and has the awareness of the need for discretion and keeping confident matters relating to the patients and their problems private.
• Good organization skills and good health.
• Tact and diplomacy.
• Previous contact work with members of the public.

PERSONAL QUALITIES:

• Patient, courteous, tactful and professional with a neat and friendly appearance to all patients and staff.
• Must be invested in the success of the clinic and care about the clinic and all its patients.
• Able to excel in a fast pace environment dealing with up to 60 patients a day.
• Ability to work efficiently, problem solve, and show quick thinking.
• Must be able to follow direction well from Providers, Clinic Manager, and Clinic Administrator.
• Ability to accept constructive criticism and show improvement as a result.
• Able to work well under pressure and not be easily overwhelmed.
• Ability to communicate well with people in personal contacts and on the phone as well as with the Providers and other office staff with tact and diplomacy.
• Can be trusted with confidential information.
• Can effectively act as a liaison between patients and Providers.
• Able to be a team player and assist in various aspects of the clinic when needed.
• Show enthusiasm for learning and willingness to continuously improve skills and knowledge.

OTHER SPECIAL CONDITIONS:

• As required by the Clinic Director or Clinic Administrator, the individual is expected to attend some classes/training sessions that educate and improve medical service.
• Must be willing to serve in emergency situations during business hours and off hours if directed by the Clinic Director or Clinic Manager.
• Will be requested from time-to-time to attend or participate in offsite functions that affect office operations.
• Willingness to learn about medical aesthetics and assist in the operations of our medical aesthetic services and products including learning about our product/service offerings, performing procedures, attending certification courses, selling products, scheduling appointments, etc.
• Must be willing to assist with the management of clinic social media accounts and posting of content.
• Any other duties relating to the business operation of the medical practice that may be assigned by the Clinic Director or Clinic Manager.

SUPERVISORY RELATIONSHIP:

Reports to the Providers regarding medical problems. Reports to the Clinic Director or Clinic Manager regarding business matters.

Trinity Family Medical Clinic provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice
• Telehealth

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
PPE is provided to our staff when conducting COVID testing. Masks are provided when working.

Education:

• High school or equivalent (Preferred)

Experience:

• EPIC: 1 year (Preferred)
• Family Medicine: 2 years (Preferred)
• Medical Assistant: 1 year (Preferred)
• Medical Receptionist: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Medical Assistant Certification (Preferred)

Work Location: In person